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Saruara
Newbie
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Message 1 of 3

How can I ask a refund to BT because the technician didn't come?

How can I ask a refund to BT because I paying for a service that I don't have.

I suppose to have my BT infinity from one week but the tecnician didn't come for two times, but They take my money.

Why a should pay for a service that I don't have?

How shuold have a refund?

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: How can I ask a refund to BT because the technician didn't come?

If you want to cancel your order you need to contact BT. See link

 

https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MTciLCJzdGVwSWR4IjoxLCJzdG...

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Distinguished Guru
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Message 3 of 3

Re: How can I ask a refund to BT because the technician didn't come?

The easiest way to go about it is to wait until the service is working, then phone up billing and ask for a refund of the bills for the period when it wasn't working.  That way you know how many days to claim for.

 

If Openreach missed any visits, then you can claim an additional £10 on top for each missed visit (and, yes, it is a miserable amount of compensation).

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