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Puppup
Beginner
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Message 1 of 2

How can I contact openreach to connect me?

I live in a close of 31 houses, all on the same cabinet- except me. Both neighbours are attached to my house and have fibre but being on a different cabinet we can't access it. Our broadband is 2mbps at best and I had to take out a bigger data package on my mobile just to check emails etc. How can I get connected to the same cabinet as the other 30 houses in our street? We are apparently on cabinet 34 and every other house in our close is on cabinet 17! I've spoken to bt but advisors have been dismissive. Thanks in advance to anyone that can help.
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Distinguished Sage
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Message 2 of 2

Re: How can I contact openreach to connect me?

In short, you can't.

You were likely connected to a cabinet furher away due to there being no spare capacity at the closer cab when your phone line waa originally installed.
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