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ipprofile
Aspiring Contributor
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Message 1 of 21

How can I find out the exact start date of my current IP profile?

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Dear community,

My broadband package is superfast fibre 1 56mb according to my BT bill. However, I recently noticed my sync speed is only 39999kb and it's been like that for quite a long time. So apparently my broadband was capped to superfast fibre essential. Is there any way to find out the exact date when it was capped? My contract started two years ago so I might be on this essential package for the last two years without noticing it! I feel really unfair that I haven't got what I've been paying for.

Thanks in advance. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: How can I find out the exact start date of my current IP profile?

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check you hub log stats and filter to WAN  should see connections

this speed could also be due to problems with your connection dropping often   post hub stats  if hh6 then advanced settings then technical log information  if hh5 then troubleshooting then helpdesk

enter your phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

check MYBT and see what package it shows for broadband



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ipprofile
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Message 3 of 21

Re: How can I find out the exact start date of my current IP profile?

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Hi imjolly,

Thanks for your reply. I can't check the dsl stats of my router right now as I'm not at home. Below are the dslchecker results and the package name under MYBT. As you may see there is no technical fault on my line. I was just wrongly set to a wrong IP profile for the essential package.

dsl.jpgpackage.jpg 

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Distinguished Sage
Distinguished Sage
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Message 4 of 21

Re: How can I find out the exact start date of my current IP profile?

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you are not necessarily on the wrong package   as I said in original post this connection speed of 39999 is common if you have had or are having connection problems and the DLM has put your connection in a banded profile.  need you hub stats and also check your router logs as suggested



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ipprofile
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Message 5 of 21

Re: How can I find out the exact start date of my current IP profile?

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I don't think this has anything to do with dlm as I said it's been very stable for more than 2 weeks, no router reboot or whatsoever. 39999 is definitely the capped sync speed for the essential package (36mb). 

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Distinguished Sage
Distinguished Sage
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Message 6 of 21

Re: How can I find out the exact start date of my current IP profile?

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just need to wait until you can get stats and logs to see what is happening



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Distinguished Sage
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Message 7 of 21

Re: How can I find out the exact start date of my current IP profile?

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@ipprofile wrote:

I don't think this has anything to do with dlm as I said it's been very stable for more than 2 weeks, no router reboot or whatsoever. 39999 is definitely the capped sync speed for the essential package (36mb). 


DLM can cap a line for months, 39999 is one of the speeds when it applies banding.

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ipprofile
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Message 8 of 21

Re: How can I find out the exact start date of my current IP profile?

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============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
G.Vector: Disable
Traffic Type: PTM Mode
Link Uptime: 22 days: 0 hour: 44 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 10.031 Mbps 40.072 Mbps
Actual Net Data Rate: 9.997 Mbps 39.994 Mbps
Trellis Coding: ON ON
SNR Margin: 19.8 dB 20.6 dB
Actual Delay: 0 ms 8 ms
Transmit Power: - 8.5 dBm 12.6 dBm
Receive Power: -18.9 dBm 5.7 dBm
Actual INP: 0.0 symbols 3.0 symbols
Total Attenuation: 10.5 dB 6.8 dB
Attainable Net Data Rate: 31.690 Mbps 102.526 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 4.8 7.8 11.6 N/A 4.1 7.9 12.8
Signal Attenuation(dB): 4.8 N/A 11.0 N/A 4.6 7.8 12.8
SNR Margin(dB): 19.8 N/A 19.8 N/A 20.6 20.6 20.6
Transmit Power(dBm):-22.7 -35.3 - 8.6 N/A 8.5 7.8 7.1
============================================================================

VDSL Counters

Downstream Upstream
Since Link time = 44 min 3 sec
FEC: 4807 136
CRC: 0 116
ES: 0 113
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: 0
HostInitRetr: 0
FailedRetr: 0
Latest 15 minutes time = 14 min 38 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: 0
HostInitRetr: 0
FailedRetr: 0
Previous 15 minutes time = 15 min 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: N/A
HostInitRetr: N/A
FailedRetr: N/A
Latest 1 day time = 44 min 38 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: 0
HostInitRetr: 0
FailedRetr: 0
Previous 1 day time = 24 hours 0 sec
FEC: 17 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: 0
HostInitRetr: 0
FailedRetr: 0
Total time = 1 days 44 min 38 sec
FEC: 4807 136
CRC: 0 116
ES: 0 113
SES: 0 0
UAS: 34 34
LOS: 0 0
LOF: 0 0
LOM: 0 0
Retr: 0
HostInitRetr: 0
FailedRetr: 0
============================================================================

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ipprofile
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Message 9 of 21

Re: How can I find out the exact start date of my current IP profile?

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Above are my line states. However, there's no log at all for the last 22 days. I'm using a third party router so no errors or disconnection or reset at all since the last reboot.

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Distinguished Sage
Distinguished Sage
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Message 10 of 21

Re: How can I find out the exact start date of my current IP profile?

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Looking at the router stats I agree with you that you for some reason have had your package changed  from 55/10 to 40/10mb.  Have you recontracted recently?

are you using test socket? 

You could try phoning options team on 0800800030 and see if they can help. If no joy then post back and we can see if mods can help



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