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ja5on01
Newbie
220 Views
Message 1 of 7

How can I update BT FTTP records? Neighbours have FTTP but not us.

Hi

We've seen Openreach engineers installing FTTP in our village (they confirmed this) over the past months. Some neighbours now have options of up to 300Mbps but our address/phone number still shows as FTTC (which is over 2km away!). The new fibre goes right past our house from Cabinet 30 in Potters Bar.

Presuming that it's a question of old records, any ideas of how to get the records updated?

Many thanks!

Jason

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

Have you spoken to the FTTP team 0800 587 4787 ?

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ja5on01
Newbie
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Message 3 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

Thanks. Tried them, but it was basically a blunt 'Computer says no'.
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

Unfortunately the mods here can't deal with FTTP queries. Perhaps try the FTTP team again and be insistent with them, or you can try contacting Openreach via this form.

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ja5on01
Newbie
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Message 5 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

Ah, I see. Thanks for the link though. Cheers.
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

You might have to repeat sending the form until you get a human response if you get automated replies at first.

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ja5on01
Newbie
168 Views
Message 7 of 7

Re: How can I update BT FTTP records? Neighbours have FTTP but not us.

Ok. Thanks!
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