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Newbie
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Message 1 of 7

How do I connect to the new exchange

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I live in a rural area and get very slow broadband speeds, in fact we're in the bottom 5% of the country averaging at well under 1mb. We're currently over 2 miles from our exchange and are still on copper which doesn't help. BT have installed a new exchange 150 yards up the road around 6 months ago and have installed fibre cable from the exchange to the telegraph poles outside our house. I keep checking openreach to see when I can get fibre but it only shows the current exchange, which is fibre enabled, but won't allow me to order fibre. I phoned BT, but they can't see the new exchange on their system and just directed me to the openreach site. How do I find out when the new exchange goes live?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: How do I connect to the new exchange

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enter your phone number and post results  remember delete number     https://www.btwholesale.com/includes/adsl/main.html



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Newbie
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Message 3 of 7

Re: How do I connect to the new exchange

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2018-11-26_14-22-42.jpg

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: How do I connect to the new exchange

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did your phone number not work in the checker?  if not are BT Retail your service provider? or someone else?

by new exchange I assume you mean a new roadside cabinet

There is nothing any ISP can do about the cabinet you are connected to as that is solely the responsibility of openreach   only openreach has the ability to change cabinets and they may or may not connect you to the closer cabinet



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Recognised Expert
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Message 5 of 7

Re: How do I connect to the new exchange

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Newbie
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Message 6 of 7

Re: How do I connect to the new exchange

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BT isn't my current BT provider, yes sorry, I believe it's a roadside cabinet.

Guessing there's no point requesting a move with Openreach? From doing some research look like I have to sit tight, cross my fingers and just hope I get move over... thanks for the help.

 

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Distinguished Sage
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Message 7 of 7

Re: How do I connect to the new exchange

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@mbaconuk


Guessing there's no point requesting a move with Openreach? From doing some research look like I have to sit tight, cross my fingers and just hope I get move over... thanks for the help.

 that about sums it up 


 



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