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andyblues1
Beginner
296 Views
Message 1 of 5

How do I delay the Service activation for Broadband

I am scheduled to have the Service activation for  Broadband tomorrow but it means my broadband will be down for 30 minutes or maybe longer. I am working from home and my son has an online test tomorrow so I need to delay the activation. How do I do this when BT are not contactable by phone

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4 REPLIES 4
pippincp
Sage
280 Views
Message 2 of 5

Re: How do I delay the Service activation for Broadband

BT are contactable by phone but you've left this until the very last minute. I think you'll be very lucky trying to get it stopped.

Why do you think it will take 30mins or more to do a 2 min job?

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-Richie-
Guru
276 Views
Message 3 of 5

Re: How do I delay the Service activation for Broadband

If you're transferring from another provider to BT, It's past the point of no return now, I wouldn't even try and change it at this stage.
You run the risk of the cease from the old provider going ahead and the new provide not taking place, you'll end up with no service.

If your son's test is important to not lose a connection, I'd suggest using mobile data if your provider supports tethering.

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andyblues1
Beginner
271 Views
Message 4 of 5

Re: How do I delay the Service activation for Broadband

It is what BT have put on a text to me saying it will happen tomorrow but broadband could be down for 30 minutes or more
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andyblues1
Beginner
269 Views
Message 5 of 5

Re: How do I delay the Service activation for Broadband

Hi Richie,
I'm an existing customer so shouldn't be a problem, I have just cancelled the upgrade from copper to fibre with BT as I couldn't be without broadband for half an hour
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