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curiousfellow
Aspiring Expert
696 Views
Message 1 of 7

How do I find my broadband service ID?

Getting really hacked off with BT. After about 8 years excellent Infinity service via Fibre 1 and 2, since a new cabinet was installed alongside my existing cabinet about 18 months ago, the reliability and speed of my broadband has plummeted.

To cut a long story short, my records show line speed deteriorating from over 50mb DL to now sub 40.

I need my Broadband Service ID (BBEUXXXXX) to perform BT diagnostics according to the BT Performance Tester page. How do I find this?

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: How do I find my broadband service ID?

try selecting phone number and then enter phone number to run advanced test   just tried but as usual system not working

 



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curiousfellow
Aspiring Expert
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Message 3 of 7

Re: How do I find my broadband service ID?

Thanks. Tried that before but it wouldnt accept it. It has now and this is totally unacceptable. Its saying my line profile is 38.97mb on a line that happily supported 50mb not long ago and until the new faceplate was fitted was around 46mb. Looks like Im giving BT CS both barrels tomorrow!

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pippincp
Distinguished Sage
662 Views
Message 4 of 7

Re: How do I find my broadband service ID?

Post the connection stats from the hub5 Troulbleshooting/helpdesk.For HH6/Shub Advanced settings/technical log/information.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: How do I find my broadband service ID?

@pippincp 

tried that before and just ignored   https://community.bt.com/t5/BT-Fibre-broadband/Absolutely-hopeless/m-p/2148111#M323755



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pippincp
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Message 6 of 7

Re: How do I find my broadband service ID?

@imjolly  Thanks, missed it was our clueless IT expert again.

@curiousfellow  You can get your sevice ID by ringing 150 and waiting a couple of hours to ask customer services.

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curiousfellow
Aspiring Expert
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Message 7 of 7

Re: How do I find my broadband service ID?

@imjollyThanks for your input yet again. Since you posted it's a 'customer to customer' forum, it does provide much more info than I can already glean from my hub stats. Good grief, you'll be telling me to check there's no extension wiring in my circuit and am I plugged into the BT socket near to where the line comes into the house?!

@pippincpNot certain who you are referring to as our 'clueless IT expert.' No, I didnt have the pleasure of serving in 1st line support but had a self employed career in IT testing for over 25 years.

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