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somersetbob
Contributor
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Message 21 of 38

Re: How do I find out when my cabinet will be upgraded?

Same here, three cabinets within 1000m, one is upgraded the other two not (I bet you can't tell which I'm on 🙂 ). Can I find out if the other two will be upgraded any time soon from anywhere? Rhetorical question, of course you can't, BT Retail don't know and Openreach are unreachable.

The Openreach ADSL checker is good for one thing though, it tells you which cabinet you're connected to. Having checked my local area the two not currently upgraded serve only a small number of houses on the estate. My guess is we'll be left out!

So we have a town with one exchange (Yeovil) which is FTTC enabled and accepting orders but many in the town will be left behind in all likelihood. No hope of BDUK funding for us either.

Will Openreach open up with information please?!!

Now who's my MP? (I do know :-)).

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Distinguished Sage
Distinguished Sage
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Message 22 of 38

Re: How do I find out when my cabinet will be upgraded?

send them an email nga.enquiries@openreach.co.uk with your phone number and cabinet and you will get an email back from a person with a date if available for your cabinet.  the automated system checker seems fine foe when is the exchange upgraded but if your exchange has already been done then I found this was best way to get up to date information



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Distinguished Sage
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Message 23 of 38

Re: How do I find out when my cabinet will be upgraded?

Openreach will not release commercially sensitive material cabinets are upgraded in phases those not upgraded now may well be in future phases
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Guru
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Message 24 of 38

Re: How do I find out when my cabinet will be upgraded?


@imjolly wrote:

send them an email nga.enquiries@openreach.co.uk with your phone number and cabinet and you will get an email back from a person with a date if available for your cabinet.  the automated system checker seems fine foe when is the exchange upgraded but if your exchange has already been done then I found this was best way to get up to date information


There is no need to email Openreach anymore, the dates will be shown on the BT Wholesale checker and Openreach won't release any information until they have to ISPs so it's pointless.

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Distinguished Sage
Distinguished Sage
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Message 25 of 38

Re: How do I find out when my cabinet will be upgraded?


@ryant704 wrote:

@imjolly wrote:

send them an email nga.enquiries@openreach.co.uk with your phone number and cabinet and you will get an email back from a person with a date if available for your cabinet.  the automated system checker seems fine foe when is the exchange upgraded but if your exchange has already been done then I found this was best way to get up to date information


There is no need to email Openreach anymore, the dates will be shown on the BT Wholesale checker and Openreach won't release any information until they have to ISPs so it's pointless.


in my particular case I got more up to date information from emailing and receiving an up to date position than I did using the wholesale checker.  as I said maybe it was just my situation as my exchange has already been upgraded but why have the facility if openreach don't want you to use it.

 

 



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Sage
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Message 26 of 38

Re: How do I find out when my cabinet will be upgraded?

Openreach will reply to an enquiry to  nga.enquiries@openreach.co.uk

 

 

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somersetbob
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Message 27 of 38

Re: How do I find out when my cabinet will be upgraded?

I'll have to try email as the checker doesn't say anyhthing and I know of one cabinet that is showing a due date of March. Could just be bad news.

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Justices
Newbie
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Message 28 of 38

Re: How do I find out when my cabinet will be upgraded?

Exchange ABINGDON is served by Cabinet 27

 

"FTTC is currently not available on this cabinet due to following reasons:- Sorry delivery of a power supply to your cabinet is currently delaying progress. Please bear with us."

 

Latest estimate: 31 March 2014

 

More lies

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bn3
Newbie
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Message 29 of 38

Re: How do I find out when my cabinet will be upgraded?

@ paddyB   sorry for reserecting an old thread but are you still offering info to people on cabinate upgrades?

i am not a current customer of bt but i want to switch but only once infinaty is available to me.
i am on the scunthorpe exchange that is acsepting orders and most of the streets around mine have infinity but from a diffrent cab   my street is on cab 37 (post code dn162sy)   

numerus phone calls to bt and open reach resulted in no one beeing able to give me any infomation on when the cab would get upgraded 

can you help?

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Distinguished Expert
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Message 30 of 38

Re: How do I find out when my cabinet will be upgraded?

email nga.enquiries@openreach.co.uk and ask them
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