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JackGJones
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Message 41 of 53

Re: How do i get BT to send out an engineer ?

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Is what it is was probs in my house overall for about 10mins. I was just thinking to myself well intermittent faults might be hard to find but there is no way that all that was done was possible.

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DanielS
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Message 42 of 53

Re: How do i get BT to send out an engineer ?

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Hey @JackGJones,

To put your mind at rest, I can confirm that there is no charge for that engineer visit Smiley Happy

Thanks

DanielS

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JackGJones
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Message 43 of 53

Re: How do i get BT to send out an engineer ?

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That is no issue was just wondering. The reason i ask is as he seemed to do very little an left after about 10mins i was just curious :). So far its been stable today but then again he did nothing so im assuming it will drop out still ill keep you posted in case i need a broadband engineer 🙂 thank you for all the help thus far.

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JackGJones
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Message 44 of 53

Re: How do i get BT to send out an engineer ?

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Hey @DanielS we may need to book another engineer this time a broadband one. As the issue still presists my DSL Uptime simply can not get over 1 day yesterday it worked for 15hours then reset but for months my uptime has never been over 1 days. And sometimes the Drops out are like 6/7 a day. Frustrating Problem but hopefully we can figure it out.

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JackGJones
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Message 45 of 53

Re: How do i get BT to send out an engineer ?

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Sorry for the influx of messages. Just sending them before work in the hopes you will see them later. Not that its anyone fault but also should a engineer check the outside exchange box sorry dunno the name but the one like the street is all connected too because i asked the guy yesterday an i quote. "Its up the hill over there an its raining i dont think its that anyway so no need to check" Luckily im a pretty patient person so i just roll with it but clearly there is a issue we just need to find it then go about fixing it.

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DanielS
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Message 46 of 53

Re: How do i get BT to send out an engineer ?

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Hi @JackGJones,

I've been reading over the engineers notes and I can see that they were only testing to see if the line was noisy, nothing else. I am sorry that the engineer didn't check up on everything. I can ask a broadband "boost" engineer to attend. They will be able to check the exchange, cabinet and  your home if needed. I'll give you a call to arrange a visit with you.

Thanks

DanielS

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DanielS
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Message 47 of 53

Re: How do i get BT to send out an engineer ?

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Hi @JackGJones,

I called your land line today but I missed you. I don't have an alternative number to call you on.

I want to book this broadband appointment for you. I'm out of the office at half 11 but I will be here tomorrow. However; if you can reply back and let me know what dates and times suit you, one of my colleagues will book it for you and confirm it. The times are 8-1pm or 1-6pm. When I checked earlier we had appointments available for tomorrow.

Thanks

DanielS

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JackGJones
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Message 48 of 53

Re: How do i get BT to send out an engineer ?

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Ok sorry yeah i a chef so been working all day. If possible is there any appointments for Friday ? If so ill take one of the AM slots if this is not the case then i will take one tomorrow so thursday AM as well. I will make it work 🙂 thank you for the reply

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JohnC2
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Message 49 of 53

Re: How do i get BT to send out an engineer ?

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Hi @JackGJones Thanks for posting back and just to confirm I have booked the engineer appointment for the Friday AM slot. 

Cheers
John

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JackGJones
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Message 50 of 53

Re: How do i get BT to send out an engineer ?

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Perfect thank you. You guys do a great job much appreciated 🙂

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