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Hawkeye1208
Aspiring Contributor
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Message 1 of 11

How do i get my phone line upgraded from bronz to gold by ordi

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How do i get an ordi

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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who is your phone provider - pay your bill to?

are you trying to get bt broadband or another ISP broadband?



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Moderator
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Message 3 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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Hi @Hawkeye1208 Do you currently have active telephone service with BT? 

Cheers
John


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Hawkeye1208
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Message 4 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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No it is serviced by Virgin,
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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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if you have virgin that you don't use openreach network



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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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@Hawkeye1208 wrote:
No it is serviced by Virgin,

Are you trying to order a BT Retail phone line, to replace your Virgin connection, as Virgin have their own network?

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Hawkeye1208
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Message 7 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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No I would like my phone line upgraded to gold, so i choose to leave Virgin I can without all this hassle. Virgin told me it is not their responsibility to get my phone line upgraded. All i want is someone to tell me how I get the ORDI REQUESTS Andy whom.

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Hawkeye1208
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Message 8 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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Virgin is my phone provider. If I choose to leave Virgin I can’t, as my house number is not recognised along with a few other households in my street. That’s why I need an ORDI REQUEST.

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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if and when you choose to move from Virgin then the ISP you select as your new provider will be able to make the ORDI request but not until then



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Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: How do i get my phone line upgraded from bronz to gold by ordi

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That can only be done by your choice of Service Provider, when you place an order with them.

If you choose BT Retail as your provider, then when you place your order, BT Retail will place an ORDI request with Openreach to update the address status.

If you choose another  provider, then they would do it. There is no way to do it without placing an order with a provider who use the Openreach network.