who is your phone provider - pay your bill to?
are you trying to get bt broadband or another ISP broadband?
Hi @Hawkeye1208 Do you currently have active telephone service with BT?
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if you have virgin that you don't use openreach network
No I would like my phone line upgraded to gold, so i choose to leave Virgin I can without all this hassle. Virgin told me it is not their responsibility to get my phone line upgraded. All i want is someone to tell me how I get the ORDI REQUESTS Andy whom.
Virgin is my phone provider. If I choose to leave Virgin I can’t, as my house number is not recognised along with a few other households in my street. That’s why I need an ORDI REQUEST.
if and when you choose to move from Virgin then the ISP you select as your new provider will be able to make the ORDI request but not until then
That can only be done by your choice of Service Provider, when you place an order with them.
If you choose BT Retail as your provider, then when you place your order, BT Retail will place an ORDI request with Openreach to update the address status.
If you choose another provider, then they would do it. There is no way to do it without placing an order with a provider who use the Openreach network.