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rbz5416
Aspiring Expert
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Message 1 of 11

How is a Fibre 1 Connection Throttled for Essential?

As title, how is a 52mbps Fibre 1 connection throttled to provide the reduced speeds for Essential? Just by line profile or something else?

Reason being I've changed from Essential to Fibre 1 but still limited to 36mbps with a 40mbps sync speed. Having been on Fibre 1 before I know the line will support 42mbps down.

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imjolly
Distinguished Sage
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Message 2 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

The max connection speed is capped depending on fibre package selected 40/55/80mb

enter your phone number and post results     https://www.broadbandchecker.btwholesale.com/#/ADSL

Can you post hub stats



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rbz5416
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Message 3 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

BT.jpg

 

BT2.jpg

I'm guessing that the 40mbps link rate has been manually set to throttle the speed & needs removing?

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imjolly
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Message 4 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

You were on fibre 1 in June and then moved to Essential and have now moved back to fibre 1?

if you check MYBT what package does it show is current package?



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rbz5416
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Message 5 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

No, was on Essential up until Friday when I recontracted. That order complete on Monday. So that June figure is either an anomaly or just plain wrong. 52mb is the theoretical maximum for Fibre 1. I would never get that were I am, 42mb is the best I've ever had.

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rbz5416
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Message 6 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

BT3.jpg

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imjolly
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Message 7 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

Can you post full router stats not just abbreviated version.  The essential package doesn't have 10mb up speed. The stats from June look like fibre 1 speed with high up speed as well

are you having connection problems with line dropping or maybe resets trying to get faster speed or maybe even both



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rbz5416
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Message 8 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

I've consistently had upload of around 9mb while on Essential. As I said, the Figures are theoretical maximums which could never be achieved.

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imjolly
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Message 9 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

The speed recorded by dslchecker are from your router on 11 june

full router stats?

you can get exactly 40mb connection speed with an unstable connection in a banded profile so stats will help clarify



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rbz5416
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Message 10 of 11

Re: How is a Fibre 1 Connection Throttled for Essential?

There are no more router stats available. Not sure why the focus on what might have happened once in June rather what's happened consistently over the course of the contract.

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