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Huwflet
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Message 31 of 62

Re: How long does it take for a cabinet to get power......

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Welll the answer appears to be 2 years from posting this.

 

 

Due to be activated 16/01/2016...

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Huwflet
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Message 32 of 62

Re: How long does it take for a cabinet to get power......

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Or not

 

Have to try again after 30th June. Apparently despite being 'available' it isnt actually ready.

 

Absolutely raging and really wish there was someone I could vent these frustrations at who'd actually do soemthing about it.

 

BT cant do anything and Openreach are completely unaccountable to anyone it seems.

 

Time to email my MP even though I know he's already of issues in our area.

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Distinguished Sage
Distinguished Sage
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Message 33 of 62

Re: How long does it take for a cabinet to get power......

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Not that it helps but I have a cab in my area with exactly same power problem also for 2 years - and still waiting



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Huwflet
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Message 34 of 62

Re: How long does it take for a cabinet to get power......

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I'm still none the wiser!

 

BT havent cancelld my order yet despite them saying openreach say its not available

 

The Openreach website says its available

 

Openreach themsevles (via an enquiry form) say my cabinet is ready and I should contact my ISP

 

So its a guessing game until next Wednesday

 

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Huwflet
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Message 35 of 62

Re: How long does it take for a cabinet to get power......

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Well today is the day.

 

Shiny new HH5 is connected and ready.

 

 

Just waiting for confirmation from Openreach or BT we have been connected!

 

I dont know what went on last week.. BT said cancelled on Monday but seemed to have placed the order the next day.

 

Wholesale availibilty checker says open order is due to be completed by 25th Feb. This concerns me slightly as my BT account says today.

 

Who knows..

 

Its a mystery

 

 

 

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Distinguished Sage
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Message 36 of 62

Re: How long does it take for a cabinet to get power......

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I'd be inclined to believe the Wholesale system more than the retail system. It's Wholesale who will notify Openreach that your connection needs to be moved from ADSL in the exchange to VDSL at the cabinet.
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Huwflet
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Message 37 of 62

Re: How long does it take for a cabinet to get power......

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So would you take by 25th Feb to mean on 25th Feb?

 

I'd be pretty annoyed if this was the case and BT Retail havent notified me.

 

Then again they didnt tell me my connection was actually going ahead.

 

 

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Huwflet
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Message 38 of 62

Re: How long does it take for a cabinet to get power......

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Well so far there's 2 open orders on my line, A none BT line that needs cancelling first or a data integrity issue...

Take your pick. Raised a query about the order 8 days ago with the Twitter team so hoping they can help when they get back to me. But they can't say when...

Someone from India is supposed to be calling me back but I don't have faith in that one!

God why is this not straightforward.
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Huwflet
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Message 39 of 62

Re: How long does it take for a cabinet to get power......

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So now I have spoken to BT care and apparently I need Openreach as I have ordered infinity 2. This was booked for me and I wasn't told!

Now they are coming Saturday to connect me...
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Distinguished Sage
Distinguished Sage
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Message 40 of 62

Re: How long does it take for a cabinet to get power......

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even infinity 2 is in most cases self install  just need to wait and see if engineer turns up



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