About a month back my Hub6a started to resync
slowly the ip profile has gone down from 77.35 to about 62mb
all the bt tests landline and broadbad show stable
the router is in the test socket from the last time 9 months ago it happened then
Had to get a openreach guy to visit and to call wholesale to reset the line
the router has just updated from the 2244 to the new SG4B1000B316
but speed has to gone back
0 Days, 21 Hours 19 Minutes 7 Seconds
15.00 Mbps / 67.00 Mbps
Maximum data rate:
22154 / 88390
10.4 dB / 11.2 dB
i do notice the download max shows 89 mb
does than mean btopenreach and wholesale have been upgrading the dslams and that is the reason for the dropouts
and the profile dropping so much
Yep got the same issue
router started about a month back resyncing
on the hub6a i was at alnost max speed ip profile 77.35
profile kept dropping roumer resyncing
All bt tests showed line was ok
So went back to my old hub5a will the resyncin was happening on that as well.
software updated on hub5a wow
but stilll resyncing
gone back to Hub6a
rung bt to be told as we gaurentee to 59 mb you are getting above that so line ok
Nothing about the line resyncing router is in the test socket of the nte5c
From when i had the same dropping 6 months ago
nothing wrong with the line ....but openreach came out contacted wholesale who reset the line
speed went back up to 80mb
So are wholesale doing some upgrades again causing the resync
the line ok came from the India helpdesk following all there guide lines and scripts again
these are the currecnt speeds
15.00 kbps / 67.00 kbps
Maximum data rate:
14999 / 85965
10.1 / 11.4
So back to the same issues i had 6 onths ago
and orhers having the same issues
last time my speed dropped to 6 mb wholesale locked the spped to that until it was reset
Totally different issue.
Your circuit has bene banded at 67meg by DLM due to is detecting instability.
It looks like DLM has taken action to stabalise your connection. With a max download of 88Mb I wouldn't expect your SNR to be at the target of 6dB I wouldn't expect it to be 11.5dB.
Have you tried a quiet line test? 17070 option 2. Any noise report a line fault, not a broadband one.
Done all that test show line ok
same as last time when bt were upgrading the dslam
but they will not auto reset the ip profile they just lock it down
so can you mods help me out again
its either the dslam or the exchange again
once reset it will go back up
this is BT fault so why do they not help
BT cannot auto-reset DLM on VDSL connections, Openreach won't allow any ISP to do it. Only an engineer can request it after fixing a fault.
So the round robin starts again
Talking to the helpdesk who do not understand your issue
they keep stating that the line is ok and within the agreed speeds.
It seems only the mods willing to help and try to get thinks sorted
About time the helpdesks were brought back on shore
India seems to much driven by the scripts
Well just got back home
Found router has resynced again
speed dropped again so now into the death sprial
0 Days, 3 Hours 43 Minutes 26 Seconds
15.00 Mbps / 60.00 Mbps
Maximum data rate:
24761 / 88974
12.9 dB / 13.4 dB
so looks like i need a visit from openreach to get the line reset
Any Mods if poss
If DLM is taking action on your line it is pointless just resetting DLM without fixing the underlying problem that is causing DLM to act. That is evident by the fact you previously just had a DLM reset and the problem has re-occurred and should you just get a DLM reset you will be back to square one with in a short time.
You will need to report a fault stating that your line is repeatedly disconnecting and dropping the connection and that you require an engineer to investigate the fault.
I tried to report it
India kept coming back that the landline and the broadband were stable
Even though they could see from there records that the line speed had dropped from 77.44m
now it is showing as 52mb so i am now into infinity 1 grounds will bt give me a refund for poor service
no one last time could find a fault but the line that time dropped to 4mb
the last time was when bt were raising the top speed to 80 mb
not it looks like they are rising it again as i show almost 90 mb
so if no fault then and no fault now why is the speed dropping ....
India would not send a engineer as the line was within guaranteed speeds.
So thats why i am asking the mods to help it was the only way last time i could get it sorted.
once they got involved i got a engneer down he got wholesale to reset and speed jumped back up to 78 mb
no issues for 9 months until they started upgrading the exchange and the dslams again