You need to use the form that comes up by clicking the link and not the PM system. You should have got an automated response with a reference number if you used the link in the moderators profile.
When you can please had issue for 2 months.
Would be great to get it resolved
Still no text or any updates
current results cannot get ip profile
10.00 Mbps / 67.00 Mbps
Maximum data rate:
22884 / 81969
14.2 dB / 9.6 dB
b4 the issues used to get 78 download 19 upload
the noise level used to be both 9 dv
the max was higher at some time showing 89mb download with 28 mb upload
So i assume openreach are doing something to the dsalm that is causing my issue
It can take a few weeks or even months depending on if the line is stable or not.