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Distinguished Sage
Distinguished Sage
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Message 31 of 51

Re: How long does it take for a ip profile to restore

Or (as quite often happens) if DLM gets stuck, never.

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Distinguished Sage
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Message 32 of 51

Re: How long does it take for a ip profile to restore

DLM doesn't often get stuck.

What happens is that the number of errors on the line cause the line to be deemed "'amber" by DLM and as such, DLM won't release banding until a line has ILQ green for the number of days in a row required by DLM.

Of course ILQ is not something users have access too, so assume DLM is just stuck. If the lines that were "stuck" ran something like mydslwebstats, they'd see the reasons for the "stuck" banding.

 

What I will say is that I feel Openreach DLM is too strict however they no doubt have their reasons.

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Distinguished Sage
Distinguished Sage
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Message 33 of 51

Re: How long does it take for a ip profile to restore

I think the problem is there is too much hysteresis in the system which is intended to stop 'flapping' but gives rise to the problem of a circuit that is improved to the extent it wouldn't invoke banding but not good enough to be released being 'stuck'.

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Distinguished Sage
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Message 34 of 51

Re: How long does it take for a ip profile to restore

Yep, it's too stringent.

I suspect it's to reduce the number of "broadband dropping out" faults.

People are more likely to notice a dropping connection, than they are to notice a sync drop of 10-20meg.
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Travelusa
Expert
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Message 35 of 51

Re: How long does it take for a ip profile to restore

Well Just had Bt Broadband on the phone India again

they say no fault on line and the speed is at 65 mb

So contact the BTTV to get 4k

They say the line speed is 35mb no good to have 4k just on the min speed

So who is right

 

service has gone down hill

 

Broadband Customer service attitude is take it or leave it

Thats the best you are going to get

They did say it depend how many peopl are on the Cab

Must have been a hell of a lot to cause the speed issues like that

 

 

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Moderator
Moderator
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Message 36 of 51

Re: How long does it take for a ip profile to restore

Hi @Travelusa Sorry that you cant get this issue sorted on the calls. You would be best leave it until we pick up your case and we will be able to help you.

 

Thanks 

John

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Travelusa
Expert
326 Views
Message 37 of 51

Re: How long does it take for a ip profile to restore

Sorry about this

Was waiting for you to sort

But India jumped in, got my back up with the attitude.

 

Please help as losing faith in the good service i had been getting

 

 

 

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Sage
Sage
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Message 38 of 51

Re: How long does it take for a ip profile to restore

The mods will get back to you once you reach the top of the pile.

 

Usually 3 days.

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Travelusa
Expert
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Message 39 of 51

Re: How long does it take for a ip profile to restore

Yep

I know they will help they did in Jan

Wish they could stop India calling me with there silly attitude

 

No Customer Skills

 

You do with the onshore people

 

 

 

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Sage
Sage
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Message 40 of 51

Re: How long does it take for a ip profile to restore

If India ring again just tell them the mods here are dealing and hang up.

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