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AdrianRoberts
Beginner
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Message 1 of 4

How long would I typically wait for highest speed for new connection?

Ten days ago I moved from Plusnet to BT. All is going fine, but the downstream speed is sitting at 52 mbps and hasn’t changed since day 1 and I had around 62 before, with Plusnet (I have several readings of arounf 60 on wifi). I know the line is supposed to take a bit of time to settle, but I haven’t noticed any speed changes. Having Infinity2 and only getting 52 seems a bit pointless 🙂

 

Do I need to do anything to ask BT to try a higher speed?

 

Thanks for any help.

 

Adrian.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: How long would I typically wait for highest speed for new connection?

Welcome to this user forum.

 

Are you on Infinity 1 or 2?

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Please  post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

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Distinguished Sage
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Message 3 of 4

Re: How long would I typically wait for highest speed for new connection?

There’s no defined period for G.INP to be enabled. Mine was 11 days after activation.

A poster on another forum took 3 months.

Leave it alone and let it work.

You’re unlikely to notice the difference anyway.

If you’re only expecting 62, I’d suggest going on Infinity 1.
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AdrianRoberts
Beginner
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Message 4 of 4

Re: How long would I typically wait for highest speed for new connection?

Thanks. I've started in Infinity 2, but obviously it is a waste at 52.

 

the availability checker shows

 

                                     High Low
VDSL Range A (Clean) 66.1 49
VDSL Range B (Impacted) 56.5 35

 

I’m on holiday at the moment  🙂   so I can’t post hub data.

 

and I know I can get (at least) 62 as I had that for the last 18 months with plusnet.

 

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