We have just realised that all the surrounding properties have access to fibre to premises FTTP and we are still stuck on fibre to cabinet FTTC.
We live on a farm and all the surrounding properties on the farm itself have access to the FTTP. These properties are part of the same overall property and postcode, so we have three cottages located about 50m away and a bungalow located 50m away that are rented out. These properties all have access to FTTP.
For some unknown reason we only have access to FTTC, which means we are unable to increase our upload/download. Does anyone know why this might be?
Can anyone advise who we could contact to change to FTTP, it makes no sense to me as to why we would not be able to have access to this since the properties next to us can. We have tried going through OpenReach and they are impossible to deal with.
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are you a BT business user?
enter your phone number and post results https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Thanks, will get the details posted. I do not think the phone number is active anymore but will see what I can get.
are you a business user?
your phone line must be active otherwise FTTC broadband will not work
We have two lines coming into the house, one is a business account and the house account is not.
We have active lines but our phone numbers are not active anymore.
If you have active lines you have active numbers.
If you dial 17070 it will tell you the number.
Do you know where I can get the access line ID or UPRN from?
A £5 telephone is a cheap investment as a test tool when you have broadband problems and could possibly save you the £85 call out charge from Openreach