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Taf
Newbie
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Message 1 of 17

How to increase upload speed on BT Hub 6

Hi there
I have had the BT hub 6 for the last 2 months and in the last 2 weeks my upload speed has dropped to under 1mbps
I had an bt engineer visit and he said I had fibre to the wall socket. Tested directly from the socket and advised he got 13 mbps upload. He checked two different cables to the hub and both were below 1 mbps
He advised to get an new hub which I received today however I am having the same issue.
My download speed is fine.
Does anyone know what the issue is please?
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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: How to increase upload speed on BT Hub 6

@Taf

Welcome to this user forum.

 

Are you sure you are not confusing Megabytes with Megabits. 13 Megabits = 1.625 Megabytes

 

As you have FTTP (Fibre to the Premises), there should be no external factors.

 

Please can you please provide http://speedtest.btwholesale.com/  results, including the further diagnostics page?

 

These must be done using a computer connected to the home hub, using an Ethernet cable.

 

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Sage
Sage
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Message 3 of 17

Re: How to increase upload speed on BT Hub 6

@Keith_Beddoe  He can't have FTTP as it's not supplied to a wall socket.

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Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: How to increase upload speed on BT Hub 6


@pippincp wrote:

@Keith_Beddoe  He can't have FTTP as it's not supplied to a wall socket.


I did wonder, but it could have been extended to an wall mounted Erhernet socket, with the ONT in a cupboard.

 

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Sage
Sage
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Message 5 of 17

Re: How to increase upload speed on BT Hub 6

Possible but highly unlikely Keith, it would be the first I've heard of.

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Taf
Newbie
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Message 6 of 17

Re: How to increase upload speed on BT Hub 6

Thanks Keith and Pippinpc

 

I have run the test and the results are below

 

Best Effort Test: -provides background information.

 

 Download speedachieved during the test was - 51.54 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.23 Mbps .
 Additional Information:
 IP Profile for your line is - 53.23 Mbps


2. Upstream Test: -provides background information.

 

Upload speed achieved during the test was - 0.88Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.

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Distinguished Sage
Distinguished Sage
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Message 7 of 17

Re: How to increase upload speed on BT Hub 6

Perhaps its your computer limiting the upload speed, or it running a task which is uploading in the background. This can happen with Windows 10, if your Windows update settings are allowing you to share your upload bandwidth with other users. This is the default setting, so have you disabled it?

 

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Distinguished Sage
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Message 8 of 17

Re: How to increase upload speed on BT Hub 6

Some hub stats would be nice...if it's not FTTP.
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Taf
Newbie
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Message 9 of 17

Re: How to increase upload speed on BT Hub 6

I have tried two computers and I do think there maybe some programs running in the background but I have also tried two mobile phones and stood next to the hub and done an speed test via wifi.

 

And the results are the same

 

Thing is it was working fine from January until the last two weeks

 

Are the these the hub stats you were asking about

 

Connection status:
 
BT Broadband /
BT Infinity /
BT Infinity 3 and 4:

BT Infinity

Firmware version:

SG4B10002244

Firmware updated:

21-Mar-2017

Serial number:

+084316+NQ63197875

Downstream sync speed:

55.00 Mbps

Upstream sync speed:

9.99 Mbps

Network uptime:

0 Days, 1 Hours 12 Minutes

System uptime:

0 Days, 1 Hours 14 Minutes

BT Wi-fi status:

Not active

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Distinguished Sage
Distinguished Sage
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Message 10 of 17

Re: How to increase upload speed on BT Hub 6

This link provides more info

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

Did you do the mobile  phone test, with no other computers turned on?

 

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