Welcome to this user forum.
Are you sure you are not confusing Megabytes with Megabits. 13 Megabits = 1.625 Megabytes
As you have FTTP (Fibre to the Premises), there should be no external factors.
Please can you please provide http://speedtest.btwholesale.com/ results, including the further diagnostics page?
These must be done using a computer connected to the home hub, using an Ethernet cable.
Thanks Keith and Pippinpc
I have run the test and the results are below
Best Effort Test: -provides background information.
| Download speedachieved during the test was - 51.54 Mbps|
For your connection, the acceptable range of speedsis 27.5 Mbps-53.23 Mbps .
IP Profile for your line is - 53.23 Mbps
2. Upstream Test: -provides background information.
|Upload speed achieved during the test was - 0.88Mbps|
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
Perhaps its your computer limiting the upload speed, or it running a task which is uploading in the background. This can happen with Windows 10, if your Windows update settings are allowing you to share your upload bandwidth with other users. This is the default setting, so have you disabled it?
I have tried two computers and I do think there maybe some programs running in the background but I have also tried two mobile phones and stood next to the hub and done an speed test via wifi.
And the results are the same
Thing is it was working fine from January until the last two weeks
Are the these the hub stats you were asking about
0 Days, 1 Hours 12 Minutes
0 Days, 1 Hours 14 Minutes