cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
honestjohn
Aspiring Contributor
523 Views
Message 1 of 3

How to report a fault?

I can't seem to find a method to report an out of hours fault with my fibre product (Halo) without resorting to public humiation of BT on social media. The BT router has lost connection with the Internet and has been unable to re-establish a connection (green light).  Where is the method to submit an online ticket for a fault outside of working hours? 

0 Ratings
Reply
2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
495 Views
Message 2 of 3

Re: How to report a fault?

@honestjohn 

Is there any dial tone on your phone line?

0 Ratings
Reply
Anonymous
Not applicable
478 Views
Message 3 of 3

Re: How to report a fault?


@honestjohnwrote:

I can't seem to find a method to report an out of hours fault with my fibre product (Halo) without resorting to public humiation of BT on social media. The BT router has lost connection with the Internet and has been unable to re-establish a connection (green light).  Where is the method to submit an online ticket for a fault outside of working hours? 


Customer Services 0800 800 150   (24/7)