cancel
Showing results for 
Search instead for 
Did you mean: 
Crusader52
Aspiring Contributor
251 Views
Message 1 of 6

How to telll if the line or router is at fault

Go to solution

After a couple of years of a reasonably stable service, I am now getting a lot of router resets, This has been happening for about 2 months now.

Is there any way I can find out if this is the router resetting itself, or the line dropping?

I am on Infinity, but the router is TPLINK, not BT

 

Thanks

Rod

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
241 Views
Message 2 of 6

Re: How to telll if the line or router is at fault

Go to solution

Which TP Link router is it?

Normally the System Up time will tell you if its the router rebooting, as this time will be quite short.

If its a line issue, if you look in the system log, you will see DSL down events.

If its the line dropping, then check your phone line for noise.

 

 

0 Ratings
Reply
Crusader52
Aspiring Contributor
196 Views
Message 3 of 6

Re: How to telll if the line or router is at fault

Go to solution

Hi Keith

Thanks for your reply. The router details and system up time are as follows:

Firmware Version:0.6.0 1.12 v0021.0 Build 150507 Rel.40130n

Hardware Version:TD-W9980 v1 00000000

System Up Time:2 day(s) 02:44:18

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/B/L/M

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/B/L/M

                                                   Upstream                    Downstream
 
Current Rate (Kbps)                  8496                      39998                  
Max Rate (Kbps)                        8600                      44520
SNR Margin (dB)                        5.9                          8.1
Line Attenuation (dB)              30.6                       21.4
Errors (Pkts)                                 0                              0
 
 

So it would appear it is rebooting, and has done so several times in the last few weeks. These are the only DSL events I can see on the log - occuring during the latest reboot process.


Index                         Time                      Type  Level         Content
11970-01-01 00:01:14DSLNoticexDSL Enter Showtime!!
21970-01-01 00:00:49DSLNoticexDSL Training!!
31970-01-01 00:00:47DSLNoticexDSL Handshake!!
41970-01-01 00:00:43DSLNoticexDSL Ready!!

 

 I did have a noise issue 2 years ago (Dec 2016 - see earlier posts if you need more details) and put it down to the way extensions had been wired in (star configuration. These have been eliminated and all extensions are now in series with the master . Maybe i need to get it checked out again.

 

 

0 Ratings
Reply
Techwizz
Aspiring Expert
186 Views
Message 4 of 6

Re: How to telll if the line or router is at fault

Go to solution
The router rebooting would normally prove there's a router fault, not a line fault. If the line was dropping, the system uptime wouldn't reset, but the DSL uptime would.
Distinguished Sage
Distinguished Sage
184 Views
Message 5 of 6

Re: How to telll if the line or router is at fault

Go to solution

I see its the 9980 which I believe has now been discontinued.

I am sure I have seen a report on the forum about issues with that router on VDSL.  It does look like a hardware or firmware issue, as the logging date is defaulting to 1970, indicating a system  restart.

To be honest, I would replace it. If you are not fussed about having a 5GHz band, then the W9970 which costs about £40, works very well on VDSL.

If you must have 5GHz, then the AC1200 at about £70 is another option.

 

Crusader52
Aspiring Contributor
160 Views
Message 6 of 6

Re: How to telll if the line or router is at fault

Go to solution

Techwizz, Keith

Thanks for the advice. Looks like a new router then.

Regards

Rod

0 Ratings
Reply