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lowei
Expert
1,230 Views
Message 1 of 11

Huawei hg612 2b

My internet has been down since yesterday and the power light on the modem stays on for about 10 seconds then off for a second then back on for 10 ect.
Does this mean my modem is broken??
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10 REPLIES 10
Valthos
Contributor
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Message 2 of 11

Re: Huawei hg612 2b

hold down reset button for 30 seconds,

 

 

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lowei
Expert
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Message 3 of 11

Re: Huawei hg612 2b

Done that still doesn't work but the power light now stays on?
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lowei
Expert
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Message 4 of 11

Re: Huawei hg612 2b

And the DSL light is not lit
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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Huawei hg612 2b

are there any exchange problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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lowei
Expert
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Message 6 of 11

Re: Huawei hg612 2b

No none.
And this is my other post as BT Technical support said its because I'm out of contract 😁
https://community.bt.com/t5/Bills-Packages/Out-of-contract/m-p/1370091?device-view=mobile
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Distinguished Guru
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Message 7 of 11

Re: Huawei hg612 2b

Just for info. Copied across from the other billing thread as this is a more appropriate place to put it all together.

 

 

Do you have a separate white Openreach fibre modem? If so you could try power cycling both the Openreach fibre modem and the BTHomeHub as described here.

'Power cycling' your Openreach fibre modem and BT Infinity Hub

Note: I see you have already tried the reset procedure for the modem. Did you reset the HomeHub as well as described?

 

After doing the power cycle you could try this self-help for checking the broadband connection.

Problem with your internet connection?

 

Do check your service status though as imjolly suggested. If there is a known fault that lies at the street cabinet or exchange then no amount of resets in your home will cure it. You will have to wait for Openreach to fix it.

The official BT service status checking page.

Service status

 

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Distinguished Guru
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Message 8 of 11

Re: Huawei hg612 2b


@lowei wrote:
And the DSL light is not lit

An obvious question, but have you checked that the DSL cable between the master socket and modem is still firmly in place at both ends?

The DSL light being off indicates no connection established from the Exchange-->StreetCabinet-->MasterSocket-->Modem for some reason? Don't think you can blame the HomeHub for that.

 

BTBB-Huawei-HG612-LEDs.jpg

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lowei
Expert
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Message 9 of 11

Re: Huawei hg612 2b

All checks have been done and my friend who, lets say works in the Internet industry has been round and checked with his devices. He has come to the conclusion that this so called 'end of contract' which coincides with the date the problem has occurred, sounds like a glitch in the system.
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Distinguished Guru
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Message 10 of 11

Re: Huawei hg612 2b


@lowei wrote:
All checks have been done

 

What did the Problem with your internet connection? say?

It should have led you to something like this.

http://bt.custhelp.com/app/answers/detail/a_id/36955/~/lights-on-the-openreach-fibre-modem

 

As it suggests, you need to phone the technical support (which is what you tried originally Smiley Frustrated ). Make it very clear to them that you are on Infinity fibre broadband there is no DSL light on the white Openreach fibre modem. They should ask you to check cables and reset it, but just humour them and do it again so they can tick the box. If still not working then they should be able to try a line/connection test from their end.

 

It may well be that your broadband account has been mistakenly de-activated at some level or it might be a settings or hardware problem. Like the master socket, the white modem is the property of Openreach.

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