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Jac92
Beginner
355 Views
Message 1 of 2

Hub Flashing Purple

Hello,


I have moved home and my service was re-activated yesterday, when I plugged it all in it was flashing purple. I’ve left it over night to make sure it wasn’t still updating until the specified midnight time, but it is still flashing purple. All cables are plugged in as shown on the help pages and videos

Is there any way to check if there’s a fault on the line? Troubleshooting and diagnostics show that the broadband is working fine

Thanks

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pippincp
Distinguished Sage
329 Views
Message 2 of 2

Re: Hub Flashing Purple

Plug a phone into the socket. Do you get a dial tone? Dial 17070, is the number you hear correct?

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