Hi. Looking for help before the hub goes out the window. Upgraded to GFast several weeks ago and connection has been poor since then. When connected it is stable and fast. But now after a few hours it will disconnect from the internet and the hub flashes orange for hours or a day or 2. When it feels like it, it will connect again.
Engineer tested cabinet and connection on outside of house, and they were fine. he didn’t want to come in the house due to coronavirus but did say it is definitely an internal problem.
is there a known issue with these hubs and GFast? Is there a fix I can do myself?
Despite BT telling me there is no issue, still getting disconnections with the following error:
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
Sometimes comes back after a few minutes, sometimes can be hours (has been 2 days over Easter weekend)
Happens most nights around 2-3am and randomly throughout the day
Can anyone offer some advice please?
Hi Keith. I tried this a couple of weeks ago and it was quiet
Its worth checking at the time you see the disconnects, because you could have an intermittent noise fault.
I assume that an NTE5c was fitted with a MK4 VDSL faceplate, when it was installed?
The wiring sound like a bit of a mess, as the high frequencies that G.Fast uses, does require good wiring to avoid picking up any interference which could cause disconnections.
Normally the 5C would need to be located at the first point where the line comes into the house, and the home hub plugged in at that point.
Nothing else must be connected to the line before that point, and all extensions must be connected to the terminal block behind the faceplate.
I would not worry about the signal attenuation, as you would be close to the cabined to get a connection anyway.
You should not have any wires connected to your line, before the 5C, otherwise they are going to pick up noise.
I would be concerned about the way your installation was done, as I would have expected a direct cable from your incoming line, to your 5C.
Do you think it is worth disconnecting all wires connected to other sockets and leaving the feed wires crimped and looped to the 5C? Was nervous about pulling all the wires out of the other sockets.
We don't use any other socket or devices, and the hub needs to be in the living room for the BT TV box to be connected by cable.
I was considering asking to be downgraded to superfast 2 again in the hope it would improve.