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Nicoandliezel
Beginner
394 Views
Message 1 of 6

Hub keeps dropping

How do I escalate an issue with our WiFi/hub. 

We’ll be seeing an engineer for the 5th time since the 9th of August. 

I’ve monitor our hub this weekend and already took 24 photos where the orange light shows/blinking in 2 days and that is the ones I’ve been near the hub !!!

And this is daily since I’ve reported it to BT on the 9th.

Surely a line must be drawn somewhere.

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5 REPLIES 5
pippincp
Sage
388 Views
Message 2 of 6

Re: Hub keeps dropping

Any noise on your line? 17070 option 2, best with corded phone.

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imjolly
Distinguished Sage
Distinguished Sage
374 Views
Message 3 of 6

Re: Hub keeps dropping

What did the previous 4 engineers do or say was causing your problems. Was it ok when they left but started happening again after they left?



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Nicoandliezel
Beginner
368 Views
Message 4 of 6

Re: Hub keeps dropping

Just dialled in when blue & orange and no noise on the line.  

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Nicoandliezel
Beginner
367 Views
Message 5 of 6

Re: Hub keeps dropping

First 2 ran test and couldn’t find anything. 

The 3rd went above & beyond. He dig up a cable, organised a new port in the box and he even lent us his hub 6 until our replacement arrived. 

The 4th changed the telephone socket in the property. 

But as soon as they leave it starts again. 

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NeilO
Moderator
Moderator
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Message 6 of 6

Re: Hub keeps dropping

Hi @Nicoandliezel thanks for posting and welcome to the BT community forums, I'm really sorry to see that your connection keeps dropping and hasn't been resolved by the previous engineer visits.

I've sent you a Private Message with details on how you can get in contact with the mod team if you'd like our help getting this resolved.

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