I leave my Hub on all the time and I have speeds around 40Mb.
This morning, Monday, Hub constantly starts rebooting, connects for a short while and then reboots again.
This went on for a few hours, eventually, I get a steady connection but my speed has dropped to 27Mbs.
Nothing changed with my setup and no faults stated on BT status page.
post the stats from your hub
sounds like all the rebots you describe have resulted in higher noise margin and lower speed. if that is the case then should recover but takes a stable connection and weeks rather than days
did you investigate to see if you could find cause of reboots - check quiet line test dial 17070 option 2 should be quiet and best with corded phone
Thanks for the reply.
I did a quiet line test and it seems ok, apart from two short high pitched sounds at the start.
It has continued to connect for a short while then reboot, the speed is now down to 22Mb/s, almost half it's normal speed.
What stats would you require?
which hub do you have?
have you tried connecting to the test socket with a new filter and see if that helps stability by eliminating your internal wiring as causing a problem - even if you have a filtered master socket I would also try quiet line test when filter in test socket
you need to find cause of of reboots as your connection will only get worse until fixed
It's their own Hub, it is connected to the Master socket.
The Master socket has two connections, I believe it's already split so no need for a filter.
I will try the other suggestions later and let you know.
I did what you said about removing faceplate and using filter.
As of writing post it has rebooted twice
I left it overnight with the facepalet removed and with a filter fitted, it looked more stable with no disconnects but with reduced speeds.
Replaced this morning with usual config and it has started rebooting.
There is obviously a problem on BT side, is there anyway they can come out and look at it without going through all this again over the phone?
this is a customer help customer forum as it says at start and everyone here is a customer just like you apart from forum mods who are BT employees
so is connection more stable when you are connected to the test socket rather than faceplate? do you have extension sockets connected to faceplate as they may be casuing probalem as may the faceplate itself. if problem is in your home then you may well be charged for an engineer callout
you need to phone 151 and get engineer visit bearing in mind what I have posted above
are you able to post ths stats from your hub - I explained how previously
BT Hub 6A
0 Days, 0 Hours 3 Minutes 18 Seconds
6.43 Mbps / 34.62 Mbps
7050 / 36577
6.6 dB / 7 dB
12288 MB Uploaded / 12289 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)