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Message 1 of 4

I can't track my order

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I ordered BT boardband on the 5 feb 2025 switched from talktalk.  I didnt get order confirmation on my email and can't track it. Do I have to wait longer?

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Message 2 of 4

Re: I can't track my order

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have you set up a BTID so you can access MYBT where you should find information about your order



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Message 3 of 4

Re: I can't track my order

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Yes, I activated my BTID and it says inactive.  I cant track my order, its loading forever. Got email from talktalk saying there is £4 charge for leaving. Did my order went through?  

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Message 4 of 4

Re: I can't track my order

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you need to check with CS 03301234150 or you can try message now to billing  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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