As the title says I ordered a Infinity speed upgrade by renewing my contract. It said the speed I would get would be between 53Mb-76Mb download and upload 15Mb-20Mb. Before I upgraded I was getting around 18.6Mb download and 8Mb upload but since upgrading it is now 15.30MB and the upload sitting around the same. It said once the upgrade was complete it would restart my homehub which I'm not sure if it did or not but as I saw no improvement and it said the order was complete so I restarted it myself and I am still getting the same results.
Here is the results from the ADSL checker:
Telephone Number xxxxxxxxx on Exchange LEA VALLEY is served by Cabinet 51
High Low High Low
|FTTC Range A (Clean)||69.7||52.7||19.9||15||--||Available|
|FTTC Range B (Impacted)||60||34||19.9||10||--||Available|
|WBC ADSL 2+||Up to 3.5||--||2 to 6||Available|
|ADSL Max||Up to 2.5||--||1.5 to 5||Available|
|WBC Fixed Rate||1||--||--||Available|
Solved! Go to Solution.
I did both a hub restart and a factory reset, restarted the openreach box aswell.
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and try some more speedtests. To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username firstname.lastname@example.org and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
You will never get a good broadband connection with a noisy voice line.
Before you go any further, using a corded phone plugged into the test socket, dial 17070 and option 2. This is the "quiet line" test and it should be, well quiet. By using the test socket you should eliminate your home wiring as being the cause. From the test socket onwards the wiring is your responsibility, and you would be charged for an engineers visit........
If there is still noise from the test socket, then you need to dial 151 and report the noise on the line. DO NOT mention the broadband, otherwise they will go down that route. Once the noise has been eliminated, then the line management equipment should restore your broadband speed, although in can take 2 - 3 weeks.....
Ok thanks, I'll get on that and will probably leave a reply to this thread once the phone line has been sorted and hopefully the broadband.
It's always good to know the outcome.....
Did you try the quiet line test from the test socket ?