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Ryan2011
Aspiring Contributor
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Message 1 of 29

I got the "Infinity speed upgrade." My new speed is slower.

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As the title says I ordered a Infinity speed upgrade by renewing my contract. It said the speed I would get would be between 53Mb-76Mb download and upload 15Mb-20Mb. Before I upgraded I was getting around 18.6Mb download and 8Mb upload but since upgrading it is now 15.30MB and the upload sitting around the same. It said once the upgrade was complete it would restart my homehub which I'm not sure if it did or not but as I saw no improvement and it said the order was complete so I restarted it myself and I am still getting the same results.

 

 

Here is the results from the ADSL checker:

 

Telephone Number xxxxxxxxx on Exchange LEA VALLEY is served by Cabinet 51

                                            High         Low       High          Low    

FTTC Range A (Clean)69.752.719.915--Available
FTTC Range B (Impacted)603419.910--Available
 
WBC ADSL 2+Up to 3.5--2 to 6Available
ADSL MaxUp to 2.5--1.5 to 5Available
WBC Fixed Rate1 ----Available
Fixed Rate1 ----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
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Distinguished Guru
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Message 2 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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Do you have a homehub5 ?
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Ryan2011
Aspiring Contributor
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Message 3 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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I currrently have the BT Home Hub 3.

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Distinguished Guru
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Message 4 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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Was that a Factory Reset you did?
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
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Ryan2011
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Message 5 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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I did both a hub restart and a factory reset, restarted the openreach box aswell.

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Message 6 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and try some more speedtests. To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

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Ryan2011
Aspiring Contributor
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Message 7 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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Hey I followed the steps and the speedtest results were the same. I've been reading some other threads and it says my phone line may be affecting it. My phone line is very noisy but I have just been putting up with it, could this be the cause?
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shirts
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Message 8 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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VERY definately......

 

You will never get a good broadband connection with a noisy voice line.

 

Before you go any further, using a corded phone plugged into the test socket, dial 17070 and option 2. This is the "quiet line" test and it should be, well quiet. By using the test socket you should eliminate your home wiring as being the cause. From the test socket onwards the wiring is your responsibility, and you would be charged for an engineers visit........ 

 

If there is still noise from the test socket, then you need to dial 151 and report the noise on the line. DO NOT mention the broadband, otherwise they will go down that route. Once the noise has been eliminated, then the line management equipment should restore your broadband speed, although in can take 2 - 3 weeks.....Smiley Wink 

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
Ryan2011
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Message 9 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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Ok thanks, I'll get on that and will probably leave a reply to this thread once the phone line has been sorted and hopefully the broadband.

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shirts
Recognised Expert
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Message 10 of 29

Re: I got the "Infinity speed upgrade." My new speed is slower.

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It's always good to know the outcome.....

 

Did you try the quiet line test from the test socket ?

 

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink