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SteveBB
Aspiring Expert
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Message 1 of 4

I haven't been happy with my slow speed for awhile now, it feels like I'm capped

I used to get around 45mb for about 6 months, it was great but then it started to get slower and slower, and less stable until eventually, I hit 29.99mb (no matter what it won't budge from this, so it seems to be capped?). I had an engineer out and he fixed some errors on the line which made it stable again, but the speed never improved. I would happily pay more for a better speed if possible, but at the very least I'd like my old speed back which was so much better. Is this really the best my line can handle?

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: I haven't been happy with my slow speed for awhile now, it feels like I'm capped

Looks like you may be in a banded profile due to all your previous line problems.

Can you post your hub/router stats

 



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SteveBB
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Message 3 of 4

Re: I haven't been happy with my slow speed for awhile now, it feels like I'm capped

Product name,BT Smart Hub 2
Serial number,+091299+1951000375
Fireware version,v0.27.06.04290-BT (Thu Apr 29 20:28:10 2021)
Board version,R01
GUI version,1.74 12_11_2020
DSL uptime,0 days 10 Hours 4 Mins 20 Secs
Data rate,7.0 Mbps / 30.0 Mbps
Maximum Data rate,7.0 Mbps / 37.2 Mbps
Noise margin,6.3/8.8
Line attenuation,10.7/25.3
Signal attenuation,10.7/25.9
VLAN id,101
Upstream error control,Off
Downstream error control,Off
Data sent / received,1.3 GB Uploaded / 2.1 GB Downloaded
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Active
2.4 GHz wireless network name,
2.4 GHz wireless channel,Smart (Channel1)
5 GHz wireless network name,
5 GHz wireless channel,Smart (Channel36)
Wireless Security,WPA2 (Recommanded)
Wireless mode,Mode 1
Firewall,On
MAC address,
Software variant,-
Boot loader, 0.1.7-BT (Thu Nov 30 09:45:22 2017)
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imjolly
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Message 4 of 4

Re: I haven't been happy with my slow speed for awhile now, it feels like I'm capped

Connection time is only 10hrs is that due to router dropping connection or manual reset?  You really need a stable connection with no drops/resets for 3/4 weeks before DLM will start to release banding and speed increase



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