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abroadbanduser
Aspiring Contributor
477 Views
Message 1 of 7

I "Upgraded" to Infinity 2 last year and my speed went down

Hello,

 

I am hoping for some assistance with my underperforming BT Infinty 2 connection.

 

Background:

 

September 2014, I received assistance from the Moderators, see thread Help Moving to ADSL2 and after some initial problems everything was eventually working satisfactorily.

 

September 2015, BT Infinity had become available and I upgraded again, this time without issue, connecting at a solid 38 Mbps.

 

June 2016, the connection was raised to 52mbs and I was connecting at 51 Mbps, happy days.

 

September 2016, my speed had been returned to 38 Mbps and I was offered an upgrade to Infinity 2, which I accepted.

 

Infinity2.PNG

 

This is where things started to go downhill, my connection speed at switch over immediately dropped to 34.92 Mbps and has remained there or lower ever since.

 

Details:

 

BT BROADBAND AVAILABILITY CHECKER (BT WHOLESALE)

AdslChecker.PNG

SPEEDTEST RESULTS (BT WHOLESALE)


1. Best Effort Test:

Download Speed : 24.26 Mbps

2. Upstream Test:

Upload Speed : 5.92 Mbps

 

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

BT TROUBLESHOOTER

 

Troubleshooter.PNG

 

HARDWARE

 

BT Home Hub 5A, connected to the master socket with a MK3 filtered faceplate.

 

I have also tested using the test socket with an ADSL filter, with no difference noted. There is no extension wiring and no other devices other than a DECT cordless phone. I do not have another modem to test with.

 

Note: My green cabinet is Huawei and I am using a Hub 5A with a Lantiq chipset. Based on my previous experience with the Moderators for ADSL2, my line hated the Lantiq Hub 3A and stability was improved by a swap to the Broadcom Hub 3B.

 

HUB HELPDESK

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ52417938
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 11/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 09:50:54
6. Data rate:7313 / 34956
7. Maximum data rate:7313 / 45847
8. Noise margin:6.0 / 10.1
9. Line attenuation:30.4 / 21.7
10. Signal attenuation:30.1 / 20.7
11. Data sent/received:120.6 MB / 1.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-8XFR
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-8XFR
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:a0:1b:29:48:57:40
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

 

And yet, this is what BT are offering me today on my account.

Thanks1.PNG

 

Thanks2.PNG

 

Please let me know if I can supply any additional information.

 

Thank you

Tags (2)
0 Ratings
6 REPLIES 6
abroadbanduser
Aspiring Contributor
475 Views
Message 2 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

HUB EVENT LOG (Connections, when noted, newest to oldest)

INFINITY 2 (BELOW)

04:03:20, 16 Dec 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,313Kbps; SNR Margin Down=10.1dB, Up=6.0dB
05:04:10, 07 Dec 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,765Kbps; SNR Margin Down=10.0dB, Up=6.1dB
09:14:44, 29 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,942Kbps; SNR Margin Down=10.2dB, Up=6.0dB
01:13:50, 29 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,910Kbps; SNR Margin Down=10.1dB, Up=6.0dB
04:29:12, 28 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,002Kbps; SNR Margin Down=10.0dB, Up=6.1dB
04:14:47, 20 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,994Kbps; SNR Margin Down=9.9dB, Up=6.1dB
03:58:49, 12 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,090Kbps; SNR Margin Down=9.9dB, Up=6.0dB
03:59:48, 03 Nov 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,166Kbps; SNR Margin Down=10.0dB, Up=5.9dB
05:44:17, 25 Oct 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,199Kbps; SNR Margin Down=9.9dB, Up=6.0dB
05:30:50, 20 Oct 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,731Kbps; SNR Margin Down=9.9dB, Up=6.1dB
04:48:16, 06 Oct 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,984Kbps; SNR Margin Down=9.9dB, Up=5.9dB
06:47:14, 26 Sep 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,847Kbps; SNR Margin Down=9.8dB, Up=5.9dB
03:44:05, 15 Sep 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,616Kbps; SNR Margin Down=10.0dB, Up=6.0dB
18:18:02, 08 Sep 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,680Kbps; SNR Margin Down=9.6dB, Up=6.0dB
03:56:06, 05 Sep 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,062Kbps; SNR Margin Down=9.7dB, Up=6.0dB
04:25:18, 04 Sep 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,871Kbps; SNR Margin Down=9.8dB, Up=6.0dB
03:59:27, 27 Aug 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,871Kbps; SNR Margin Down=10.0dB, Up=6.0dB
04:09:24, 19 Aug 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,034Kbps; SNR Margin Down=9.8dB, Up=6.0dB
04:14:14, 11 Aug 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,957Kbps; SNR Margin Down=10.3dB, Up=6.1dB
20:09:57, 30 Jul 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,177Kbps; SNR Margin Down=9.7dB, Up=6.0dB
04:27:02, 30 Jul 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=5,685Kbps; SNR Margin Down=10.1dB, Up=5.9dB
01:02:03, 22 Jul 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,898Kbps; SNR Margin Down=10.1dB, Up=6.0dB
01:22:45, 14 Jul 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=6,923Kbps; SNR Margin Down=10.0dB, Up=5.9dB
12:59:24, 11 Jul 17. PPoE is up - Down Rate=34,956Kbps, Up Rate=7,063Kbps; SNR Margin Down=10.1dB, Up=6.0dB

01:41:34, 05 Jul 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,870,000Kbps; SNR Margin Down=10.0dB, Up=6.1dB
01:26:33, 27 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,920,000Kbps; SNR Margin Down=10.0dB, Up=6.0dB
01:02:11, 19 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,646,000Kbps; SNR Margin Down=9.5dB, Up=5.8dB
22:07:10, 11 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,928,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
01:04:32, 11 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,291,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
04:07:47, 08 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,922,000Kbps; SNR Margin Down=9.7dB, Up=3.8dB
01:04:42, 03 Jun 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,922,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
01:06:09, 26 May 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,987,000Kbps; SNR Margin Down=9.5dB, Up=6.1dB
01:12:17, 18 May 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,141,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
01:00:29, 10 May 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,069,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
00:59:35, 02 May 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,677,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
05:22:32, 29 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,297,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
00:55:30, 24 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,227,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
06:09:35, 19 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,338,000Kbps; SNR Margin Down=9.6dB, Up=6.0dB
11:12:57, 17 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,185,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
01:40:16, 16 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=6,812,000Kbps; SNR Margin Down=9.6dB, Up=6.0dB
11:32:20, 15 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,002,000Kbps; SNR Margin Down=9.7dB, Up=5.9dB
01:33:09, 10 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,686,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
08:05:50, 08 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,428,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
12:30:05, 07 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,330,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
01:54:54, 06 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,220,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
01:57:26, 03 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,171,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
01:37:23, 01 Apr 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,361,000Kbps; SNR Margin Down=9.7dB, Up=6.0dB
08:34:46, 28 Mar 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,409,000Kbps; SNR Margin Down=9.6dB, Up=6.0dB
02:37:19, 26 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,301,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
02:40:01, 22 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,085,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
17:07:56, 21 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,200,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
02:03:13, 20 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,498,000Kbps; SNR Margin Down=9.6dB, Up=6.0dB
02:33:51, 17 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,558,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
02:33:51, 17 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,558,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
03:08:28, 07 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,371,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
23:09:04, 04 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,659,000Kbps; SNR Margin Down=9.8dB, Up=6.2dB
18:51:00, 02 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,468,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
11:52:01, 01 Mar 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,444,000Kbps; SNR Margin Down=9.7dB, Up=6.2dB
08:39:15, 24 Feb 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,367,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
08:26:57, 24 Feb 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,293,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
02:44:16, 21 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,442,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
17:09:34, 13 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,211,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
02:19:26, 12 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,139,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
02:16:57, 07 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,136,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
18:24:04, 06 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,117,000Kbps; SNR Margin Down=9.4dB, Up=6.1dB
09:47:44, 03 Feb 17. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,371,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
01:52:01, 24 Jan 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,689,000Kbps; SNR Margin Down=9.6dB, Up=6.1dB
00:49:54, 13 Jan 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,803,000Kbps; SNR Margin Down=9.7dB, Up=5.7dB
01:26:08, 10 Jan 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=8,215,000Kbps; SNR Margin Down=9.5dB, Up=5.6dB
03:43:49, 07 Jan 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,625,000Kbps; SNR Margin Down=9.5dB, Up=6.1dB
10:30:59, 04 Jan 17. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,666,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
02:51:10, 29 Dec 16. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,375,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
02:24:53, 15 Dec 16. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,319,000Kbps; SNR Margin Down=9.7dB, Up=6.1dB
05:13:31, 12 Dec 16. PPoE is up - Down Rate=34,958,000Kbps, Up Rate=7,304,000Kbps; SNR Margin Down=9.7dB, Up=6.0dB
01:59:57, 01 Dec 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,234,000Kbps; SNR Margin Down=9.9dB, Up=6.1dB
00:37:23, 29 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,353,000Kbps; SNR Margin Down=10.0dB, Up=5.9dB
04:34:39, 22 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,181,000Kbps; SNR Margin Down=9.4dB, Up=6.0dB
18:22:12, 10 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,248,000Kbps; SNR Margin Down=10.0dB, Up=6.1dB
04:10:20, 08 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=6,962,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
21:56:01, 07 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,068,000Kbps; SNR Margin Down=9.8dB, Up=6.1dB
10:07:36, 06 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,309,000Kbps; SNR Margin Down=9.5dB, Up=5.8dB
14:33:35, 05 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,216,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
16:05:05, 03 Nov 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,245,000Kbps; SNR Margin Down=9.7dB, Up=6.0dB
01:29:16, 28 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=8,022,000Kbps; SNR Margin Down=9.7dB, Up=5.1dB
14:00:14, 26 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=8,022,000Kbps; SNR Margin Down=9.7dB, Up=5.3dB
03:45:55, 25 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,245,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
17:37:28, 23 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,008,000Kbps; SNR Margin Down=9.8dB, Up=6.0dB
00:29:25, 18 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,179,000Kbps; SNR Margin Down=9.7dB, Up=6.0dB
09:54:58, 14 Oct 16. PPoE is up - Down Rate=33,478,000Kbps, Up Rate=7,149,000Kbps; SNR Margin Down=9.7dB, Up=6.0dB
03:20:22, 11 Oct 16. PPoE is up - Down Rate=35,000,000Kbps, Up Rate=7,432,000Kbps; SNR Margin Down=6.4dB, Up=5.7dB
03:09:48, 11 Oct 16. PPoE is up - Down Rate=35,000,000Kbps, Up Rate=7,448,000Kbps; SNR Margin Down=6.4dB, Up=5.8dB
07:41:46, 02 Oct 16. PPoE is up - Down Rate=34,969,000Kbps, Up Rate=7,253,000Kbps; SNR Margin Down=6.1dB, Up=5.9dB
09:09:23, 29 Sep 16. PPoE is up - Down Rate=34,894,000Kbps, Up Rate=5,266,000Kbps; SNR Margin Down=6.1dB, Up=5.9dB
06:11:48, 26 Sep 16. PPoE is up - Down Rate=34,942,000Kbps, Up Rate=5,496,000Kbps; SNR Margin Down=6.1dB, Up=5.9dB
06:11:48, 26 Sep 16. PPoE is up - Down Rate=34,942,000Kbps, Up Rate=5,496,000Kbps; SNR Margin Down=6.1dB, Up=5.9dB

INFINITY 1 (BELOW)

03:04:00, 26 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,259,000Kbps; SNR Margin Down=7.9dB, Up=5.7dB
02:43:46, 26 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,259,000Kbps; SNR Margin Down=7.9dB, Up=5.7dB
23:26:29, 25 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,207,000Kbps; SNR Margin Down=8.0dB, Up=5.8dB
02:10:00, 25 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,284,000Kbps; SNR Margin Down=7.8dB, Up=5.8dB
20:45:10, 24 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,084,000Kbps; SNR Margin Down=7.9dB, Up=5.8dB
17:53:31, 22 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=5,335,000Kbps; SNR Margin Down=8.0dB, Up=5.7dB
23:30:29, 20 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=6,630,000Kbps; SNR Margin Down=8.0dB, Up=5.9dB
19:42:33, 17 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=6,412,000Kbps; SNR Margin Down=8.1dB, Up=5.9dB
05:19:29, 16 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=6,828,000Kbps; SNR Margin Down=8.1dB, Up=5.9dB
08:01:41, 15 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=6,883,000Kbps; SNR Margin Down=8.1dB, Up=5.8dB
07:51:39, 15 Sep 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=6,798,000Kbps; SNR Margin Down=8.1dB, Up=6.0dB

...

04:52:32, 03 Jun 16. PPPoE is up - Down Rate=50,679,000Kbps, Up Rate=7,639,000Kbps; SNR Margin Down=6.1dB, Up=6.0dB
04:25:45, 03 Jun 16. PPPoE is up - Down Rate=50,561,000Kbps, Up Rate=7,598,000Kbps; SNR Margin Down=6.7dB, Up=5.9dB
20:36:18, 02 Jun 16. PPPoE is up - Down Rate=50,561,000Kbps, Up Rate=7,598,000Kbps; SNR Margin Down=6.0dB, Up=5.9dB
13:04:41, 01 Jun 16. PPPoE is up - Down Rate=51,132,000Kbps, Up Rate=7,579,000Kbps; SNR Margin Down=6.1dB, Up=5.9dB

18:10:31, 27 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=7,843,000Kbps; SNR Margin Down=10.3dB, Up=5.9dB
23:18:49, 26 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=7,783,000Kbps; SNR Margin Down=10.1dB, Up=6.1dB
05:03:13, 25 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=7,813,000Kbps; SNR Margin Down=10.3dB, Up=6.0dB
02:04:51, 19 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=7,817,000Kbps; SNR Margin Down=10.2dB, Up=6.1dB
04:35:38, 11 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=7,958,000Kbps; SNR Margin Down=10.4dB, Up=6.1dB
20:38:46, 09 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,007,000Kbps; SNR Margin Down=10.2dB, Up=6.4dB
16:44:56, 04 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,213,000Kbps; SNR Margin Down=10.3dB, Up=6.2dB
01:15:43, 02 May 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,145,000Kbps; SNR Margin Down=10.3dB, Up=6.2dB
20:30:32, 30 Apr 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,156,000Kbps; SNR Margin Down= 9.9dB, Up=6.2dB
04:08:30, 27 Apr 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,268,000Kbps; SNR Margin Down=11.1dB, Up=6.1dB
05:47:59, 26 Apr 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,138,000Kbps; SNR Margin Down=10.3dB, Up=6.1dB
07:02:29, 25 Apr 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,164,000Kbps; SNR Margin Down=10.2dB, Up=6.1dB
19:10:12, 24 Apr 16. PPPoE is up - Down Rate=39,952,000Kbps, Up Rate=8,175,000Kbps; SNR Margin Down=10.2dB, Up=6.2dB
19:34:27, 21 Apr 16. PPPoE is up - Down Rate=39,952,000Kbps, Up Rate=8,276,000Kbps; SNR Margin Down=10.3dB, Up=6.2dB
06:12:28, 15 Apr 16. PPPoE is up - Down Rate=39,952,000Kbps, Up Rate=8,362,000Kbps; SNR Margin Down=11.2dB, Up=6.2dB
03:44:22, 13 Apr 16. PPPoE is up - Down Rate=38,274,000Kbps, Up Rate=8,230,000Kbps; SNR Margin Down=10.3dB, Up=6.2dB

...

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Highlighted
Distinguished Sage
Distinguished Sage
465 Views
Message 3 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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dnpark38
Aspiring Expert
458 Views
Message 4 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

I've always been told same for all ISPs that to get anything out of the higher speed services you line as to be capable of presently getting the max. of 52 Mps (38 Mps for other ISPs) to go up in speed or you paying extra for nothing.

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Distinguished Sage
Distinguished Sage
445 Views
Message 5 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

From your attenuation you are not going to get infinity 2 speeds. From your stats the max attainable is 45mb but you have a high noise margin and if that reduced back to normal 6db then your current speed would improve nearer your max attainable



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Distinguished Guru
Distinguished Guru
420 Views
Message 6 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

As @Keith_Beddoe has suggested try a quiet line test, any noise report a line fault on 151. Do not mention broadband or you'll be sent to the wrong dept.

 

Once the line fault is repaired your speed should return.

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abroadbanduser
Aspiring Contributor
417 Views
Message 7 of 7

Re: I "Upgraded" to Infinity 2 last year and my speed went down

There is no noise, that I can detect on the quiet line test.

 

I agree that I am not benefiting at all from the Infinity 2 (Download or Upload), BT options "offered" it to me (on a 24 month contract) as a way to restore my previous 50 Mbps connection.

 

This didn't work, not only did my connection slow down further, it has never reached the 35 Mbps minimum that was promised.

 

As highlighted at the end of my original post BT continue to push Infinity 2 at me, even though I can get no benefit from it.

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