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synchronicity
Contributor
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Message 1 of 5

INFINITY 2: Significant Drop in speed and my profile in recent days.

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Could someone please help me. Here is the Helpdesk data and the results of Performance Test TAP3 which clearly shows my service is performing badly and that I should now raise a fault. ( btw please note the low dsl uptime is a result of my changing my username in order to implement the TAP 3 test. Thank-you.

Helpdesk.JPG

Helpdesk.JPG

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: INFINITY 2: Significant Drop in speed and my profile in recent days.

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your profile is low because it is based on your connection speed so lower connection speed the lower the profile not the other way round

 

your noise margin at 11.8db is high as normal is about 6db and this is the cause of your lower than normal speed.  I understand the low connection time but are you having problems with hub dropping connection or have you been manually resetting trying to get speed back or a combination of both?

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

was btspeedtester done with wired connection?



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synchronicity
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Message 3 of 5

Re: INFINITY 2: Significant Drop in speed and my profile in recent days.

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Thanks.

 

Quiet line test is silent

 

I've done the speedtest wired/un-wired. Virtually same results.

 

Yes I have re-set the HH a few times to try and improve my speed. No difference there.

 

As far as I know the HH has not been dropping coneections.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: INFINITY 2: Significant Drop in speed and my profile in recent days.

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The manual resets have had the opposite effect to what you hoped for and increased your noise margin resulting in lower speed.  If your connection is now stable you need to maintain connection and DLM will start to reduce your noise margin down to normal 6db giving increases in speed. This may take a few weeks



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synchronicity
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Message 5 of 5

Re: INFINITY 2: Significant Drop in speed and my profile in recent days.

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Thanks and duly noted!

 

(As with everyone it is remarkable how these drops in speed can happen so fast yet take weeks to remedy themselves!) Pity knowledgeable users do not have the option to reset their profiles manually.

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