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broadbandan
Newbie
378 Views
Message 1 of 6

INFINITY UPGRADE PROBLEMS

Hello - not sure if anyone else has had this problem. I've always had the standard Broadband package and recently decided to upgrade to Infinity - switch over to new service was yesterday.

I received Home Hub 5 last week which I plugged in - all ok, working with standard broadband, but as soon as the switch happened yesterday I'm getting a flashing Orange light. I've tried all the usual resets / off-on and spoke to BT helpdesk last night whose line test couldn't locate a fault...

Thanks for any help.

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5 REPLIES 5
Ian1957
Aspiring Expert
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Message 2 of 6

Re: INFINITY UPGRADE PROBLEMS

I am having the exact same problem. See my thread below yours.
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broadbandan
Newbie
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Message 3 of 6

Re: INFINITY UPGRADE PROBLEMS

Hello Ian1957, thanks for your response.

I'm not as tech savvy as you so excuse me if I'm getting this wrong - does this mean I have to get an Openreach modem (to use in addition to the new HH5)?

thanks.

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Valthos
Contributor
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Message 4 of 6

Re: INFINITY UPGRADE PROBLEMS

no the HH5 has a VDSL modem that FTTC uses.

 

my advise power down the modem and leave it till 6pm.

 

 

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broadbandan
Newbie
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Message 5 of 6

Re: INFINITY UPGRADE PROBLEMS

Thanks Valthos... what happens at 6pm?

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: INFINITY UPGRADE PROBLEMS

If the light is still flashing orange there is obviously a problem. You should get back onto BT and get them to sort it out. Your broadband should have worked from the start or at the very latest by midnight last night.

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