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Contributor
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Message 1 of 7

IP Profile 7.15 mbps, can get upto 17 mbps?

Hi,

 

My IP profile is 7.15 mbps, but says I can get upto 17 mbps. I am on an exchange only line despite the exchange recently being upgraded to support fibre.

 

Although the BT sales site says I can get upto 17 mbps - Can I get upto 17 mbps / ADSL2+?

 

 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

 

Thanks in advance,

CT

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


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Contributor
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Message 3 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

Thanks for the quick reply Keith.

 

Results below

 

Capture.PNG

 

How can I get this?

 

Cheers,

CT

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

You can be upgraded to ADSL2+ but it may involve renewing your contract.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Contributor
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Message 5 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

Keith - thank you very much - really appreciated!
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Moderator
Moderator
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Message 6 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

Hi @Taylor1892 and thanks for posting.

 

I'm sure I can help you with this. Please drop me over an email with your details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Contributor
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Message 7 of 7

Re: IP Profile 7.15 mbps, can get upto 17 mbps?

Thanks David - I've submitted a ticket 🙂

Thanks again all.
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