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markob53
Contributor
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Message 1 of 27

IP Profile/Max Achievable Speed dropped after recent Line installation

Hi everyone,

 

Been on BT Infinity 2 for about a year, the best speed i was always able to get was just under 60Mbps d/l and 12Mbps u/l (according to my IP Profile my max was 60/20) i was more than happy with this as it was still higher than BT Infinity 1 speeds, so it still justified paying for it.

 

Recently i had quite a big upgrade to my home network, had the master socket moved to the office, bought a new router (Asus RT-AC88U) + Openreach modem to replace the Home Hub 5 and wired every non portable device in the house up, no issues at all for a couple of weeks, speeds remained the same (never went higher than the 60Mbps maximum achieveable speed/IP Profile like before)

 

During the last week or so i've noticed that every speed speed test i do goes no higher than around 49Mbps, no matter what device i test, whether i use wired or wireless etc so i did another wholesale speed test and got these results.

 

test.jpg

As you can see my Ip Profile is now capped at 50.9Mbps, roughly 10Mbps lower than i had been getting for a year. I've already spoke to BT via online chat, had the usual routine conversation and had them tell me that my line had been reset and to check back in 24 hours etc but nothing has improved. Not called up anyone yet but i thought i'd get the opinions of people on this forum, do i need to try and get an engineer to come out?

 

Edit: Hopefuly people can read the image i posted, seems a bit small.

 

 

Many thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Without seeing the line stats its impossible to tell what is going on. Is the modem locked or unlocked? If unlocked can you post the line stats please. I suspect you have incurred the wrath of DLM with the disconnections whilst re-arranging your network.

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markob53
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Message 3 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Thanks for the reply.

 

How do i check to see if the modem is unlocked? and how would i go about accessing the stats if it is.

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Distinguished Sage
Distinguished Sage
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Message 4 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Unless you bought it as unlocked or unlocked it yourself, it will be locked.

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Distinguished Sage
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Message 5 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Just to clarify, Your IP profile is set from your speed not the other way round. Your IP profile is a limit put in place calculated from your sync speed, minus various overheads. Therefore it is not as you have suggested the IP profile limiting your speed.

 

It may be that there is a problem with your line but as liquorice has said, without the stats from the modem it is difficult to tell.



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markob53
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Message 6 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Thanks for clearing that up. Something has dropped my speed 10Mbps and i guess the only way to get the stats and find out would be to plug the Home Hub back in and post them here. I'll do that in the next 24 hours and post the results here.

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markob53
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Message 7 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Ok i got the stats and ran the tests on the HH5. Here are my results.

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ60515446
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 11/05/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:15 :33
6. Data rate:11985 / 52641
7. Maximum data rate:12116 / 60377
8. Noise margin:6.1 / 6.0
9. Line attenuation:25.8 / 20.7
10. Signal attenuation:25.7 / 19.6
11. Data sent/received:82.7 MB / 507.2 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-2RQ2
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-5RQ5
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:48
22. Firewall:Default
23. MAC Address:90:72:82:7d:c8:8a
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

The speed test is similar to before, 49.01Mbps download (Max 50.95Mbps) 

Hub seems to be saying max is around 60Mbps, as i was getting before.

 

What's my next step?

 

Thanks.

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markob53
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Message 8 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Anyone have any ideas?

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markob53
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Message 9 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

Smiley Indifferent

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Distinguished Sage
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Message 10 of 27

Re: IP Profile/Max Achievable Speed dropped after recent Line installation

According to your stats your max data rate is now 60.3Mbps with a noise margin of 6dB and your data rate is 52.6Mbps. There would appear to be little room for improvement.

 

The loss you are seeing could be down to crosstalk which happens when more people take up Infinity and at present there is not much that can be done to prevent crosstalk. 

 

i don't think there will be much than can be done to improve your speeds so you may be better to "downgrade" to Infinity 1 which has an up to limit of 52Mbps and possibly save your self some money.

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