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Aspiring Contributor
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Message 1 of 4

IP Profile now 55mbps

Hil All, my broadband speed used to be no lower that 75 mbps, I tested the connection regularily. However, I started to notice a speed drop, and when I checked the BT wholesale test, it states that my profile hase been set at 55 mbps. Does anyone know how this has happened and how I can revert it back to it's previous speed?

Many Thanks

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Distinguished Sage
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Message 2 of 4

Re: IP Profile now 55mbps

Can you post the full connection stats from your router, as well as a screenshot of the results for your line from https://www.dslchecker.bt.com
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Aspiring Contributor
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Message 3 of 4

Re: IP Profile now 55mbps

Is this what you mean?

This is a quick overview of your BT Smart Hub's status.

 

Connection status:

 
 
 
BT Broadband /
BT Infinity /
BT Infinity 3 and 4 :

BT Infinity

 
Firmware version:

SG4B1000B316

 
Firmware updated:

31-Jul-2017

 
Serial number:

+084319+NQ61821312

 
Downstream sync speed:

60.00 Mbps

 
Upstream sync speed:

10.39 Mbps

 
Network uptime:

0 Days, 17 Hours 10 Minutes

 
System uptime:

7 Days, 16 Hours 26 Minutes

 

BT Wi-fi status:

Active

 
 speedcheck.png
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Sage
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Message 4 of 4

Re: IP Profile now 55mbps

No, not the quick overview.

 

HERE tells you how to get the full stats depending on which hub you have.

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