I Recently joined BT from Plusnet and was on 36/10 speed i believe, I joined BT and am paying for Fibre 1 (Upto 50/10) but my IP profile has stayed the same, has been over a month since being connected and no change. Can a Mod kindly arrange to have the IP profile increased to the new speed or my lines full potential. I can see others have had a similar issue.
Thanks in advance.
Post the connection stats from the hub. Advanced settings/technical log/information.
your profile is based on your connection speed not the other way round so to get a higher profile you need to get faster connection speed
see what stats show as connection/attainable speed
is there any line noise dial 17070 option 2 should be silent and best with corded phone
have you tried using the test socket with a filter to see if that improves your speed
at present you have 36mb with an attainable of 43mb which is just below bottom end of range
unfortunately you are on ECI cab so unlikely any boost from G.INP