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Aspiring Contributor
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Message 1 of 25

In no mans land.... FTTC

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Last Saturday i had an openreach engineer come to my house to check on my line (been having problems). To cut a long story short I've always had an EO line (500m from exchange) and decent b/band (15mb) but wanted fibre. my neighbour was connected to the local cabinet (200m) and was getting 80mb FTTC. I mentioned this to the engineers and anyway 5 hours later he had managed to re-route my EO line into the local FTTC cabinet. He said there was plenty of capacity and that i would now be able to order  FTTC. Unfortunatly BT sales go by the database they have and are telling me i can't order fibre.... so im in no mans land where OR Engineers has done all the leg work and connected me to the FTTC Cabinet but BT are not able to sell fibre to me due to a database issue?  any advice would be gratefully received. thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 25

Re: In no mans land.... FTTC

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@Archie1971 

Is your BT ADSL speed the same, as I cannot see how Openreach could have intercepted an EO cable pair from the exchange, and routed it via a cabinet?

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Sage
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Message 3 of 25

Re: In no mans land.... FTTC

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If the engineer has managed to pull off a miracle for you then you have to wait for Openreach to update their database. In normal circumstances this would be done on the following Friday but has been known to take longer.

You can check yourself to see if the database has been updated by entering your phone number HERE.

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Distinguished Sage
Distinguished Sage
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Message 4 of 25

Re: In no mans land.... FTTC

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can you post your current hub stats



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Message 5 of 25

Re: In no mans land.... FTTC

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I was interested to read you comment.

We had a cabinet installed in March this year Cabinet Number 3 in Wittersham, Kent which is about 150 yards from my house. I thought great finally my 5MB download speed would disappear and I would have a decent speed that I am paying £30 a month for with Sky.

But no, it seems that BT just installed the cabinet and then connected NO ONE to it.

Our road is really quiet with maybe around 10 houses altogether we are in an green belt area so no new housing will be built here.

So why install a new cabinet and then not connect anyone to it?

 

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Sage
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Message 6 of 25

Re: In no mans land.... FTTC

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@markmottershead wrote:

I was interested to read you comment.

We had a cabinet installed in March this year Cabinet Number 3 in Wittersham, Kent which is about 150 yards from my house. I thought great finally my 5MB download speed would disappear and I would have a decent speed that I am paying £30 a month for with Sky.

But no, it seems that BT just installed the cabinet and then connected NO ONE to it.

Our road is really quiet with maybe around 10 houses altogether we are in an green belt area so no new housing will be built here.

So why install a new cabinet and then not connect anyone to it?

 


It could be that the timing for migration to the new cab is still being agreed between all the different providers.

On checking further it looks like it is in use.

2019-11-11 19_06_58-CodeLook.png

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Distinguished Sage
Distinguished Sage
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Message 7 of 25

Re: In no mans land.... FTTC

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As a current SKY customer there nothing anyone here can help you with as the new cabinet is openreach not BT and activation date is also controlled by openreach and when available will be available to SKY at same time as BT and all other ISPs



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Expert
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Message 8 of 25

Re: In no mans land.... FTTC

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As said already providing the Engineer has updated the CSS Routing Records of your line, CSS is the name of a Computing System they use then the BT Wholesale System will automatically update itself on Fridays but it can take up to 6 weeks for said update to be applied.

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Aspiring Contributor
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Message 9 of 25

Re: In no mans land.... FTTC

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Thanks for your responses - i shall wait and see until this Friday and then call them up again.  I know for a fact my line is now on Cabinet 33 and not EO as the DSlchecker by openreach states it.  I also saw him carry out the work so lets hope "miracles" do happen. thanks again.

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Message 10 of 25

Re: In no mans land.... FTTC

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Hi

Could you tell me how I can look at the same information you have displayed for cabinet P3 please?

 

Thank You.

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