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Newbie
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Message 1 of 5

Incomplete order details

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Hi,

I ordered today BT Fibre and the delivery address for the equipment and I assume the address for the engineer to attend to is also incomplete, is missing a letter and there are 3 flats in the building.

I managed to change the billing address, but, will that be enough? Can the delivery address and the address to attend to be updated?

Thank you!

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Incomplete order details

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This is a customer help customer forum and your post does not go to BT.  You need to phone 150 to get it changed 



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Newbie
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Message 3 of 5

Re: Incomplete order details

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Ok, thank you.
Equipment has not been installed yet line/broadband has not been activated yet, will this number "150" work from any network, or only from BT one?
Thank you!
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Recognised Expert
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Message 4 of 5

Re: Incomplete order details

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@VladRosetwrote:
Ok, thank you.
Equipment has not been installed yet line/broadband has not been activated yet, will this number "150" work from any network, or only from BT one?
Thank you!

0800 800 150 will work from any mobile

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Newbie
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Message 5 of 5

Re: Incomplete order details

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Ok, thanks!
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