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Message 1 of 2

Increasing Up and Downstream Sync Speeds

My BT Hub is currently has the following sync speeds:

Downstream: 50.2 Mbps
Upstream: 17.6 Mbps

When running a speedtest, I get the following speeds (which match the sync speeds above)

This is much lower than the advertised maximum speed, and lower than the openreach handback treshold as well:

How can i get my line reset or the sync speeds increased? 


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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Increasing Up and Downstream Sync Speeds

post the stats from your hub  if hh6 then advanced settings then technical log information  if hh5 then troubleshooting helpdesk

are you using the test socket with a filter even if you currently have a filtered master socket to see if that improves your connection

have you been having problems with your connection dropping or doing manual resets or both?

do quiet line test  dial 17070 option 2  should be silent and best with corded phone

when you post stats post here and not link as easier to check instead of shunting between pages

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