I've had a look at our email queue, unfortunately we haven't received your details. I'd be more than happy to take a look at this for you but I do need your details. Please can you send me in your information using the "Contact The Mods" link found in my profile?
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Thanks for your response. I've now posted.
Please see below:
Thanks for submitting your question. Use this reference number for follow up: #181009-*****.
OK, this is the way it works on here. When you submit a form to the mods it is dealt with in strict order of reciept (don't forget you may not be the only one with a problem). It may be a couple of days for them to get back to you but will stick with you, keep you updated and get you sorted out. It's a pity you didn't respond to them when they first offered their services to you.