For all you know the problem could be caused by SKY and BT. Are trying to get it sorted for you.
As I said at outset. This appears a common occurrence when new customer move from SKY
I am sorry to hear about the problems getting moved over. To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you. It may take us 1-2 working days before we can get back to you.