I've had a look at our email queue, unfortunately we haven't received your details. I'd be more than happy to take a look at this for you but I do need your details. Please can you send me in your information using the "Contact The Mods" link found in my profile?
Thanks for your response. I've now posted.
Please see below:
Thanks for submitting your question. Use this reference number for follow up: #181009-*****.
OK, this is the way it works on here. When you submit a form to the mods it is dealt with in strict order of reciept (don't forget you may not be the only one with a problem). It may be a couple of days for them to get back to you but will stick with you, keep you updated and get you sorted out. It's a pity you didn't respond to them when they first offered their services to you.