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Sage
Sage
240 Views
Message 31 of 43

Re: Infinity 1 Speed Upgrade

@licquoriceand @Webby have answered that for me. Go ahead and get the engineer out, you won't be charged.

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eatmypig
Contributor
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Message 32 of 43

Re: Infinity 1 Speed Upgrade

Hi Guys and Girls, thanks for all your input, i've been poking around the house 2017-03-01 (2).pngand have noticed that another socket has been spurred off the master socket, i plugged ethernet cable in and ran some test, could this spurred connection be the route of all my problems ?? 

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Distinguished Sage
Distinguished Sage
209 Views
Message 33 of 43

Re: Infinity 1 Speed Upgrade

If you take the front face plate on the master socket off, exposing the test socket, the extension should go dead if you plug a phone into it. If it doesn't that would indicate that you have star wiring and it will affect your speeds.

 

Star wiring.jpg

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Distinguished Sage
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Message 34 of 43

Re: Infinity 1 Speed Upgrade

It certainly could be
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eatmypig
Contributor
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Message 35 of 43

Re: Infinity 1 Speed Upgrade

Hi all, I've removed the cover and the phone in the extension sockets doesn't work , when connected back up the noise on the extension socket is so bad you can hardly hear the ring tone, would I be better removing this extension before calling the enginner out ? It was previous owners of the house that it installed so I can't say how did it, my father is an registered NICEIC electrician so he could move it for me, any help still gladly received
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Sage
Sage
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Message 36 of 43

Re: Infinity 1 Speed Upgrade

By all means remove the extention as you would be responsible for that.

 

You will most likely find it solves your problem and you won't need an engineer.

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Distinguished Sage
Distinguished Sage
157 Views
Message 37 of 43

Re: Infinity 1 Speed Upgrade

If you plug a phone into the test socket is there any noise. If not it has been the extension causingthe problem. If there is noise, there is a problem with your line.

 

If there is no noise, what speeds are you getting if you connect to the hub using the test socket on the master socket, with the extension disconnected?

 

If things improve you should just leave it connected without the extension for a few weeks to see if the speeds continue to improve.

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Sage
Sage
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Message 38 of 43

Re: Infinity 1 Speed Upgrade

@gg30340The OP has alredy tested via the test socket earlier in the thread.

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Distinguished Sage
Distinguished Sage
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Message 39 of 43

Re: Infinity 1 Speed Upgrade

I must have missed where he said there was no noise when testing a phone in the test socket.

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Sage
Sage
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Message 40 of 43

Re: Infinity 1 Speed Upgrade

Happens to us all!Smiley LOL

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