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Distinguished Sage
343 Views
Message 11 of 32

Re: Infinity 1 Stabalisation time

now the information from the help desk page on your hub please
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Distinguished Sage
Distinguished Sage
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Message 12 of 32

Re: Infinity 1 Stabalisation time

go to hub manager then troubleshooting then helpdesk and post 1-12



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Johnoo
Expert
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Message 13 of 32

Re: Infinity 1 Stabalisation time

It's a Hub 6 & there is not a "Troubleshooting/Helpdesk"

Is this what you are looking for?

Data rate:

8.74 kbps / 28.89 kbps

Maximum data rate:

8744 / 28892

Noise margin:

6.3 / 6.3

Line attenuation:

22.7

Signal attenuation:

0 / 227

-

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

127 MB Uploaded / 540 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-G57T

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-G57T

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:72:82:94:71:DE

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
Distinguished Sage
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Message 14 of 32

Re: Infinity 1 Stabalisation time

Yes. 

 

With hh6 it is advanced settings then technical log



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Distinguished Sage
Distinguished Sage
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Message 15 of 32

Re: Infinity 1 Stabalisation time

Ard you using the test socket with a new filter to eliminate your setup and your internal wiring as causing the problem 



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Johnoo
Expert
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Message 16 of 32

Re: Infinity 1 Stabalisation time

I am using a new filter, but it's not in the Master Socket my M/c is in a room away from the Master Socket

I've also got this from the Speed Checker, does it give more information to you?

1. Best Effort Test: -provides background information.

 Download Speed
 27.2 Mbps
  
0 Mbps27.97 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 27.2 Mbps
 For your connection, the acceptable range of speedsis 19.58 Mbps-27.97 Mbps .
 Additional Information:
 IP Profile for your line is - 27.97 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 7.37 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 7.37Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
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302 Views
Message 17 of 32

Re: Infinity 1 Stabalisation time

The Hub needs to be connected to the test socket behind the master socket.

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Distinguished Sage
Distinguished Sage
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Message 18 of 32

Re: Infinity 1 Stabalisation time

Your current connection speed is blow bottom estimated speed but until you have used the test socket with a new filter and still connected below bottom estimated speed then getting engineer visit and the problem is found to be your extension wiring then you will get charged £129.99 for the callout



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Johnoo
Expert
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Message 19 of 32

Re: Infinity 1 Stabalisation time


@imjolly wrote:

Your current connection speed is blow bottom estimated speed but until you have used the test socket with a new filter and still connected below bottom estimated speed then getting engineer visit and the problem is found to be your extension wiring then you will get charged £129.99 for the callout


But how can I connect a Tower Computer to the Master Socket that is in another room?

I am using a new Filter in the socket near to the computer, I did not have this problem with ADSL connection!

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Distinguished Sage
Distinguished Sage
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Message 20 of 32

Re: Infinity 1 Stabalisation time

Unfortunately VDSL and ADSL are different signals. ADSL can work on extensions however using extensions can affect VDSL signals. You are best to use the test socket which will rule out your extension causing the problem. 

 

If you can not move your computer for test purposes are you able to "borrow" a laptop and connect that by Ethernet once the hub is connected to the test socket.

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