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Blupeter
Beginner
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Message 1 of 11

Infinity 1 free speed upgrade.

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I never got the free speed upgrade offered to many several months ago, only extra Cloud storage, yet when I do a "what's available on my line" test, it says "Great News - You can get speeds up to 71Mb with Superfast Fibre 2 Unlimited". I'm on Infinity 1 unlimited and get speeds at the top of what I can expect on that. So why are BT happy for me to pay to upgrade to Infinity 2 yet didn't get offered it when rolling out the free upgrade?

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Infinity 1 free speed upgrade.

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can you post stats from your hub  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk

can you enter phone number and post results  delete number   https://www.btwholesale.com/includes/adsl/main.html



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Blupeter
Beginner
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Message 3 of 11

Re: Infinity 1 free speed upgrade.

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Hi imjolly, Thanks, can't post hub results until tomorrow but have done ADSL checker but how do I get the results on here? Can't copy to delete phone number or anything, sorry.
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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Infinity 1 free speed upgrade.

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you can save the results then when you post reply then go to photo and retrieve the saved file

 

photo.PNG



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Blupeter
Beginner
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Message 5 of 11

Re: Infinity 1 free speed upgrade.

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Hi imjolly, ASDL checker results. Don't know if they are of use without hub results. Will post those tomorrow. Thanks.ASDL.jpg

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Infinity 1 free speed upgrade.

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hub stats tomorrow will be ok



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Blupeter
Beginner
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Message 7 of 11

Re: Infinity 1 free speed upgrade.

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Hi imjolly, Hub stats as promised yesterday.

Hub1.gifHub2.gif

(There must be an easier way up uploading files other that taking a photo, or am I being really thick?).

Many thanks. Peter.

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Sage
Sage
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Message 8 of 11

Re: Infinity 1 free speed upgrade.

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Take a screenshot and upload as a photo.

If you have trouble taking screenshots there's a handy free app HERE.

Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Infinity 1 free speed upgrade.

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did you actually receive a letter advising you that you would get the upgrade back in October last year?

from your stats your attainable is just above the infinity 1 max so you would get little improvement in down speed but would have benefited from the up speed



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Blupeter
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Message 10 of 11

Re: Infinity 1 free speed upgrade.

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Hi, No, only got email saying they were upping my Cloud storage but saw a lot were getting speed as well. Knew I was getting pretty max speed for Infinity 1 so wondered why if it could go higher. As I said, when I did a test to see what is available on my line it said "Great News - You can get speeds up to 71Mb with Superfast Fibre 2 Unlimited". Guess that's not strictly true then!? Thanks. Peter.
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