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L3
Aspiring Expert
907 Views
Message 241 of 322

Re: Infinity 1 speed cap increase

I've had so much trouble today with BT and still not got the infinity 1 52meg, but I can have 40/10 infinity 1 or infinity 2 but not infinity 1 52meg. I know weird.

Then now just checked MY BT your reported a fault to track its progress go to BT.com erm no I never reported any fault just trying to get my infinity 1 speed.

so far experience of BT service is disappointing
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se1lad
Aspiring Contributor
872 Views
Message 242 of 322

Re: Infinity 1 speed cap increase

I renegotiated Infinity 2 last December for 18mths at £17.99 rental plus £19.85 for unlimited Infinity 2 plus free weekend calls

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787 Views
Message 243 of 322

Re: Infinity 1 speed cap increase

@L3, keep trying you will get there.

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SteveBB
Aspiring Expert
716 Views
Message 244 of 322

Re: Infinity 1 speed cap increase

Has anyone managed to get their Infinity 1 upgraded and seen an actual speed increase? If so which number did you call? And is it likely to get a price drop when recontracting if you bring it up?

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Distinguished Sage
Distinguished Sage
686 Views
Message 245 of 322

Re: Infinity 1 speed cap increase

If you read the thread you will find answers to your questions.

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sj1988
Aspiring Contributor
664 Views
Message 246 of 322

Re: Infinity 1 speed cap increase

 
You could get
54Mb-72MbEstimated download speed range*
You currently get
54Mb-72MbEstimated download speed range*
46MbMinimum guaranteed speed*
 
I get 39mb :s which is what i've always got. do i not get the upgrade??

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Distinguished Sage
648 Views
Message 247 of 322

Re: Infinity 1 speed cap increase

That's for Infinity 2.

If you want Infinity 1 up to 52mbps you need to call up customer options and recontract.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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sleepyhead
Beginner
645 Views
Message 248 of 322

Re: Infinity 1 speed cap increase

What does 40/10 etc. mean?

 

And where do I check what speed I am receiving?

 

I'm on infinity 1 20gb, can't have an upgrade to 25gb, or re-contract, was told to call back in two weeks time near renewal time, to see what offers are available- Contract runs out in July.

 

Thanks

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Distinguished Sage
641 Views
Message 249 of 322

Re: Infinity 1 speed cap increase

40/10 55/10 and 80/20 refers to the maximum sync speeds for downstream and upstream connectivity depending on what package you're on.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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sleepyhead
Beginner
558 Views
Message 250 of 322

Re: Infinity 1 speed cap increase

And where do I check speed I've got? ☎️

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