cancel
Showing results for 
Search instead for 
Did you mean: 
Old_Welsh_dragon
Aspiring Expert
295 Views
Message 1 of 4

Infinity 1 speed dropped slightly over the last few days

Go to solution

I had a replacement HH5 type B on Tuesday, all was working fine up until Saturday night.

I had problem connceting to the internet, very slow, Youview box not connecting, no internet channels working, no catch up or EPG data.

A reboot brought it back, this morning had the same problem, reboot sorted it,

 

Got home from work thought I'd check my internet speed, normaly 37 Mbps now it's down to around 32-33 Mbps.

Has DLM been started ?

 

Hub stats ..  

 

1. Product Name: HomeHub5

 

2. Serial number: +076286+1520013534

 

3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]

 

4. Board version: 01

 

5. VDSL uptime: 0 days, 00:18:04

 

6. Data Rate: 9995 / 34999

 

7. Maximum Data Rate: 14125 / 54143

 

8. Noise Margin: 8.7 / 9.9

 

9. Line Attenuation: 0.0 / 21.5

 

10. Signal Attenuation: 0.0 / 0.00

 

11. Data sent/received: 15.8 MB / 78.7 MB

 

12. Broadband username: bthomehub@btbroadband.com

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
264 Views
Message 2 of 4

Re: Infinity 1 speed dropped slightly over the last few days

Go to solution

as an existing customer the change of hub won't affect the DLM is will be monitoring your line constantly.  these resets could easily triggered the drop in connection speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Old_Welsh_dragon
Aspiring Expert
246 Views
Message 3 of 4

Re: Infinity 1 speed dropped slightly over the last few days

Go to solution

@imjolly wrote:

as an existing customer the change of hub won't affect the DLM is will be monitoring your line constantly.  these resets could easily triggered the drop in connection speed


Is there anything I can do to get my speed back to where it was ?

0 Ratings
Reply
Distinguished Sage
244 Views
Message 4 of 4

Re: Infinity 1 speed dropped slightly over the last few days

Go to solution
just maintain a stable connection and let the DLM do its job