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SeanPrawn
Beginner
839 Views
Message 1 of 7

Infinity 1 speed increase still not happened

Hi, was promised the speed increase so renewed the contract but still haven't got it.
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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Infinity 1 speed increase still not happened

Can you post the stats from your router please



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SeanPrawn
Beginner
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Message 3 of 7

Re: Infinity 1 speed increase still not happened


Screenshot_20180529-213127~2.jpg

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imjolly
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Message 4 of 7

Re: Infinity 1 speed increase still not happened

Need to post your router stats



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iniltous
Recognised Expert
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Message 5 of 7

Re: Infinity 1 speed increase still not happened

What were you promised ?, months ago, long standing Infinity 1 customers were given a 'free' upgrade to Infinity 2 , ( obviously some didn't benefit if the line length was such that any upgrade didn't increase the download speed , but upload may have increased ) those upgrades presumably were completed months ago, if you are saying you were offered Infinity 2 as an inducement to re contract , then as already stated , post your router stats 

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SeanPrawn
Beginner
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Message 6 of 7

Re: Infinity 1 speed increase still not happened

Sorry couldn't post earlier

Screenshot_20180531-144612~2.jpg

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imjolly
Distinguished Sage
Distinguished Sage
703 Views
Message 7 of 7

Re: Infinity 1 speed increase still not happened

you are on infinity 2 as can be seen from your up speed 14.79mb  if infinity 1 this would be restricted to 10mb

have you tried test socket with a filter to see if that improves down speed?



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