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Aspiring Contributor
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Message 1 of 10

Infinity 1 speed upgrade

Hi. Been on infinity 1 for last 2 years and line syncs at 55 down 10 up. Informed by upgrade department that I can't have the free speed upgrade as I have had infinity 2 on my line originally which I did for the first year 3 years ago but downgraded to save money as only got about 60 down and 20 up. Does this mean I will never get the free upgrade?
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Infinity 1 speed upgrade

can you post stats from your router



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Moderator
Moderator
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Message 3 of 10

Re: Infinity 1 speed upgrade

Hi @andyjwoodhouse,

 

If you post the router stats as requested by @imjolly it will give us a good indication of what speeds your connection is capable of.

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 4 of 10

Re: Infinity 1 speed upgrade

Hi. My bt hub died and I have replaced it with a netgear 6400. Not sure if I can get the stats from it as can only see connected speeds of 54999 and 9999.
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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Infinity 1 speed upgrade

try going to advanced the show statistics



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Aspiring Contributor
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Message 6 of 10

Re: Infinity 1 speed upgrade

Show Statistics System Up Time 7 days 23:55:40PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANADSL Link42286467714647130356648024 days 06:09:37LAN11000M/Full147816684923426110897820414 days 08:27:30LAN21000M/Full4 days 08:27:30LAN3100M/Full4 days 08:27:30LAN41000M/Full4 days 08:27:302.4G WLAN b/g/n300M1864338752948754960574291854 days 08:27:315G WLAN a/n/ac1300M328406831766502301090019124 days 08:27:31
ADSL LinkDownstreamUpstreamConnection Speed54999 kbps9997 kbpsLine AttenuationD0( 12.4) D1( 29.6) D2( 45.3) dBU0( 7.0) U1( 26.2) U2( 38.6) U3(N/A) U4(N/A) dBNoise MarginD0( 4.6) D1( 4.6) D2( 4.6) dBU0( 7.3) U1( 7.3) U2( 7.4) U3(N/A) U4(N/A) dB
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Infinity 1 speed upgrade

can you enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome

 

this will help when posting image  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



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Aspiring Contributor
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Message 8 of 10

Re: Infinity 1 speed upgrade

 Hi. Just uploaded image to my profile.

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Infinity 1 speed upgrade

did you get the letter about the free upgrade in november/december 2017?

 

this is criteria  http://bt.custhelp.com/app/answers/detail/a_id/56165/~/questions-about-the-bt-infinity-1-speed-upgra...



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Aspiring Contributor
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Message 10 of 10

Re: Infinity 1 speed upgrade

Yes had email but when I queried it last month as only had cloud boost was told not had speed increase because I have had infinity 2 on my line before which I did originally about 4 years ago and been on infinity 1 since.
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