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Calumh
Aspiring Contributor
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Message 1 of 4

Infinity 1 speed upgrade?

Hello!

Had some e-mails ages ago about speed upgrade and BT cloud upgrades for being a long term customer.  BT cloud upgrade has happened but speed has not.  I know I had some line/ connection issues a few months back - these are now all fixed.  Could this be the cause?  Here's the router and dslchecker stats - any advice welcome?

Thanks!

Calum

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Infinity 1 speed upgrade?

As you can see from your up speed you have been moved to infinity 2 the previous connection problems you refer to could be cause of reduced down speed
Are you a business user?


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Calumh
Aspiring Contributor
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Message 3 of 4

Re: Infinity 1 speed upgrade?

Thanks imjolly. Nope, not a business user - thought I was buying a smart hub from a well known auction site but turned out to be the business version!

Do you mean that this will sort itself out? Seems to be capping down at around 52?

Thanks again

Calum
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Infinity 1 speed upgrade?

I think you are still recovering from the line connection problems your had a few months ago and need a stable conenction for that to happen  I see conenction time is only 1+ days are you still having drops in conenction as you line will not recover if drops continue



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